Guest service supervisor, East Kootenays (Fernie)

Job details

Location: Whistler, BC V8E 1A8

Salary: 37.00 hourly / 80 hours bi-weekly

Terms of employment: Permanent employment, Full time

Shifts: Morning, Day, Evening, Night, Weekend, On call, Flexible hours, Overtime available

Education: Secondary (high school) graduation certificate

Experience 5 years or more.

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Co-ordinate activities with other work units or departments

Establish work schedules and procedures

Perform same duties as workers supervised

Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality

Assist clients/guests with special needs

Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery

Requisition materials and supplies

Schedule and confirm appointments

Respond to complaints of guests

Register arriving guests and assign rooms

Provide job training and support

Process guests' departures, calculate charges and receive payments

Prepare monthly statements

Perform basic bookkeeping tasks

Enforce policies and procedures

Co-ordinate recreation activities

Carry out administrative and clerical activities (record keeping, scheduling etc.)

Book appointments

Attend to guests' requests for extra supplies or other items

Calculate daily/shift payments received and reconcile with total sales

Complete onboard and other logs

Schedule activities

Explain procedures

Assist with record management

Supervision

16-20 people

Staff in various areas of responsibility

Computer and technology knowledge

MS Outlook

QuickBooks

Sage Accounting Software

Work conditions and physical capabilities

Fast-paced environment

Standing for extended periods

Work under pressure

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Flexibility

Initiative

Interpersonal awareness

Judgement

Organized

Team player

Other benefits

Free parking available

Learning/training paid by employer

Other benefits

Team building opportunities

Wellness program

Who can apply for this job? You can apply if you are:

a permanent resident of Canada

a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada . The employer will not respond to your application.

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