Concierge Agent, Kananaskis Country (Claresholm)

Job Description As a Concierge Agent at Fairmont, you are the face and heart of guest service, creating memorable and personalized experiences for every guest. You play a key role in providing information, recommendations, and assistance to ensure guests have an exceptional stay.

Position Type:

Permanent

Pay Rate:

$22.72/hour

Start Date:

June2026

Job Duties Include:

Offer professional, consistent, friendly, and engaging service

Ensure inter‑departmental communication and cooperation in the interest of better guest satisfaction

Providing accurate information about activities and dining in the hotel and surrounding area

Offering assistance to all guests in making reservations and arrangements for travel, dining, special requests, and activities

Serve as a liaison for guests by providing information relating to all aspects of the hotel

Qualifications

Previous experience in a similar environment will be an asset

Must possess outstanding guest service skills, including professional verbal communication skills

Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook and Excel)

Proven ability to perform under pressure in a fast‑paced, team‑based environment

You may be required to work on holidays, weekends, overnights and other non‑day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Benefits Job Perks&Benefits:

Subsidized staff accommodation provided on‑site for full‑time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision&Dental) including extended benefits such as Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full‑time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees

Employee travel program with discounts on room rates as well as on food&beverage at Fairmont&Accor properties worldwide

Access to the Mountain Explorer Travel Program– discounted room rates including 50% off all food&beverage at Fairmont Resorts in Banff, Lake Louise, Jasper&Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

Diversity&Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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