Front Desk Supervisor - Union Job Posting, Fernie

Front Desk Supervisor - Union Job Posting

monitorweekly payroll and send weekly payroll update to manager for review, discussionand action

review theschedule and ensure staff adhere to it. Inform and discuss with manager as neededany changes, lateness, missed shifts

responsiblefor training new front desk&night audit staff

be thepoint person for receiving guest complaints and feedback, and dealing difficultguests. Escalate to the manager as needed

assist inthe training of porter and concierge staff

take partin daily crew talks and operations meetings

beavailable to receive and help monitor employee issues&concerns

completehotel reservations, maintain current bookings and enforce cancellation policies

completeguest check-ins, room reservation modifications, and guest check-outs

coordinatewith the maintenance and housekeeping team to ensure guest inquiries arehandled in timely fashion

respond toguest communications via phone or online

assist inroom checks once housekeeping has finished (Porter Primary)

sell lifttickets, ski/board repair packages, snow lessons, dinner reservations, spaappointments, and any other hotel or ski packages as needed by the businessand/or guests (Concierge Primary)

performstart and end of day procedures

produceand distribute the morning housekeeping report out of our central reservationsystem (Housekeeping Supervisor Primary)

producereports as required for housekeeping and maintenance out of central reservationsystem and other systems (Housekeeping&Maintenance Supervisor Primary)

keep thefront desk area clean of debris and clutter to be in safe working order

run roommaster reports and end of night audit

countfloat, print Moneris reports, and balance cash outs

createwelcome packs for guests

respond torequests on Akia

takepayments from OTAs, Inntopia, and central reservation

completepre-arrival calls for guests checking in

call localcab companies or shuttles to assist guests getting a ride (Porter Primary)

valet skiequipment in winter and assist with access to ski lockers (seasonal) (PorterPrimary)

take skisfrom front desk to ski valet as needed (Porter Primary)

know andadhere to the policies, rules, and protocols outlined in the Resorts of theCanadian Rockies Employee Handbook

Be trainedin, know and follow all safe work procedures included in the Safety ManagementProgram

completeother fair and reasonable tasks as requested by management to ensure the smoothoperation of the hotels

About Us By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible.

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