Fairmont Gold Guest Service Supervisor, East Kootenays (Fernie)

Become a Fairmont Gold Supervisor at Fairmont Banff Springs, where exceptional service is our standard. Ensure each guest enjoys an unforgettable stay in our luxurious environment.

We are hiring a Fairmont Gold Supervisor to join our dedicated team at Fairmont Banff Springs. In this supervisory role, you will utilize your front desk experience to exceed guests' expectations while providing personalized service. Candidates should have a strong knowledge of hospitality operations, including Micros-Opera and front desk protocols.

Key Responsibilities:• Ensure top-tier guest service and communication • Oversee front desk operations, audits, and charges • Verify Fairmont Gold reservations for accuracy • Provide personalized concierge assistance to guests • Uphold food and beverage quality standards daily

Requirements:• At least one year of supervisory experience in hotels • Proficient in Micros-Opera, Word, and Excel • Exceptional communication and attention to detail • History of Royal Service or guest recovery expertise • Hotel Management or Hospitality program graduate preferred

Foster excellent guest experiences by becoming a vital part of the Fairmont Banff Springs team. #J-18808-Ljbffr