Colleague Services Assistant Manager, Kananaskis Country (Claresholm)

Company Description Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description As the Assistant Colleague Services Manager at Fairmont Chateau Lake Louise, you will support the daily experience of up to 900 residents. This community-focused role supports housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all residents.

Position Type:

Permanent

Start Date:

June 2026

Job Duties Include

Deliver excellent, thoughtful, and emotionally intelligent service to staff and residents

Supervise, lead, and train a diverse team, fostering a positive and inclusive work environment

Demonstrate a hands‑on leadership style with a willingness to learn all agent tasks; confidently train team members and perform all duties required to achieve guest service goals

Assist with the employee arrival experience, ensuring each new resident is provided with clean, well‑maintained, and fully prepared housing

Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook and lease agreements

Oversee daily housing operations, including assigning duties, managing the housing inbox, liaising with employees and residents, conducting daily briefings, and inspecting completed work

Collaborate with Human Resources, Security, and Executive teams to maintain effective communication regarding resident relations and ensure appropriate support is provided

Support departmental administration, including lease agreements/renewals, rent payments, employee and resident documentation, health and safety programs, uniform distribution, payroll coordination, waitlist management, unit assignments, mail processing, and resident services

Work with the leadership team to achieve annual departmental goals, including developing and implementing action plans based on Employee Engagement and Colleague Services Survey results

Manage inventory and order supplies as required

Maintain a clean, safe working environment and actively participate in health and safety initiatives

Adhere to all hotel environmental policies and sustainability initiatives

Assist with additional responsibilities as assigned, including small projects such as suite, recreation, and common area renovations, as well as supporting new colleagues’ Housing Orientation

Carry out any other tasks as assigned

Qualifications

Must be able to comfortably lead, inspire, and performance manage a team of 15+ employees

Highly empathetic, with strong conflict resolution skills

Previous experience in a supervisory or other leadership role required

Working knowledge of Microsoft Suite applications required

Valid class 5 license required

Previous customer service, administration and housekeeping experience an asset

Prior experience in administration of property management or maintenance software an asset

Understanding of property maintenance and preventative maintenance an asset

Demonstrates initiative, and the ability to work with minimal supervision

Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending&lifting (25kg)

Job Perks&Benefits

Subsidized staff accommodation provided on‑site for full‑time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision&Dental) including extended benefits such as Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000)

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees

Employee travel program with discounts on room rates as well as on food&beverage at Fairmont&Accor properties worldwide

Access to the Mountain Explorer Travel Program– discounted room rates including 50% off all food&beverage at Fairmont Resorts in Banff, Lake Louise, Jasper&Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity&Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: .

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