Shuttle Host&Interpreter, East Kootenays (Fernie)

Fairmont Banff Springs is seeking a professional and guest-focused individual to join our Adventure&Experiences team as a Shuttle Host&Interpreter. This unique role offers the opportunity to showcase one of the world’s most iconic destinations while delivering a truly elevated guest experience. Combining storytelling, hospitality, and the outdoors, you will create memorable moments for guests in the heart of Banff National Park while delivering curated scenic transportation experiences to Moraine Lake and Lake Louise. As part of a driven and highly engaged team, you will ensure a seamless, high-end journey by welcoming guests, coordinating logistics, and providing engaging interpretation, all while upholding the highest standards of safety, service, and guest engagement. We are seeking someone who aligns with our culture and is deeply committed to delivering exceptional guest experiences at every touchpoint.

Starting Rate:

$20.58 per hour.

This is a seasonal position starting in May-October 14.

This role is not eligible for staff accommodation.

Job Duties

Warmly welcome guests onboard the luxury shuttle and set a professional, friendly tone

Verify attendance by checking guests in against the reservation list and ensuring accuracy

Communicate key information about schedules, safety, and the overall experience during transit

Act as the primary point of contact for guests while on the shuttle

Assist with guest inquiries, special requests, and comfort throughout the ride

Coordinate with operations staff to ensure smooth departures, arrivals, and guest flow

Maintain a polished, calm, and attentive presence that reflects a premium experience

Deliver engaging, real-time interpretation, including accurate insights on Banff National Park, wildlife safety, geography, and local history

Manage guest timing at each destination to ensure smooth departures and adherence to schedule

Assist guests with loading and unloading personal belongings as needed

Communicate guest numbers, timing, and operational updates with the Adventure&Experiences leadership team

Carry out all other tasks as assigned by the Adventure&Experiences Manager or Executive Team

Qualifications

Strong communication and interpersonal skills

Fluency in English and at least one additional language (depending on guest needs)

Previous experience in hospitality, tourism, or guest services preferred

Ability to manage guest lists and stay organized in a fast-paced environment

Professional demeanor with a strong focus on customer service

Comfortable speaking in front of groups and providing clear instructions

Previous passenger transportation or hospitality driving experience considered an asset

Current Standard First Aid with CPR C or higher required

Strong knowledge of Banff National Park and surrounding attractions preferred

Excellent organizational and problem-solving skills with the ability to adapt to changing conditions

Professional, calm, and confident communication style when interacting with guests and colleagues

Positive, outgoing, and professional attitude with a passion for Banff National Park and the Town of Banff

Ability to work split shifts including morning and afternoon scenic departures

Comfortable working outdoors in mountain weather conditions

Comfortable using digital tools and technology to manage guest lists and real‑time updates

Physically capable of lifting up to 50lbs and standing for extended periods

Job Perks&Benefits

This role is not eligible for staff accommodation.

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision&Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender affirmation for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food&beverage at Fairmont&Accor properties world-wide

Access to the Mountain Explorer Travel Program– exclusive room rates for colleagues, which includes 50% off all food&beverage when staying at Fairmont Resorts in Lake Louise, Jasper&Whistler

Discounts while using our resort’s Food&Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:

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