Guest services agent - hotel, Okotoks

Overview Languages: English

Education

No degree, certificate or diploma

Experience Will train

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hospitality industry

Hotel, motel, resort

Responsibilities

Register arriving guests and assign rooms

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Balance cash and complete balance sheets, cash reports and related forms

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Provide customer service

Experience and specialization

Multi-line switchboard

Word processing software

Central reservation system (CRS)

Spreadsheet

Internet

Additional information

Criminal record check

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Attention to detail

Fast-paced environment

Standing for extended periods

Work under pressure

Personal suitability

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Flexibility

Judgement

Organized

Reliability

Team player

Benefits

Health benefits: Dental plan, Health care plan

Other Benefits

Free parking available

Learning/training paid by employer

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