Guest services agent - hotel, East Kootenays (Fernie)

Overview Languages: English

Education Secondary (high) school graduation certificate

Experience Experience an asset.

Work setting Hotel, motel, resort

Job location Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Register arriving guests and assign rooms

Resolve complaints and claims

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Provide customer service

Experience&specialization Computer and technology knowledge

Word processing software

Spreadsheet

Additional information

Fast-paced environment

Personal suitability

Client focus

Benefits

Dental plan

Health care plan

Other Benefits

Other benefits

Parking available

Wellness program

Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for youths

Offers on-the-job training tailored to youth

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