Guest services agent - hotel (Okotoks)

Overview Languages English Education - No degree, certificate or diploma Experience Will train On site Work must be completed at the physical location. There is no option to work remotely. Work setting - Hospitality industry - Hotel, motel, resort Responsibilities Tasks - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about points of interest in the area - Process guests' departures, calculate charges and receive payments - Balance cash and complete balance sheets, cash reports and related forms - Maintain an inventory of vacancies, reservations and room assignments - Follow emergency and safety procedures - Clerical duties (i.e. faxing, filing, photocopying) - Answer telephone and relay telephone calls and messages - Assist clients/guests with special needs - Provide customer service Experience and specialization Computer and technology knowledge - Multi-line switchboard - Word processing software - Central reservation system (CRS) - Spreadsheet - Internet Additional information Security and safety - Criminal record check Transportation/travel information - Own transportation Work conditions and physical capabilities - Attention to detail - Quick-paced environment - Standing for extended periods - Work under pressure Personal suitability - Client focus - Dependability - Efficient interpersonal skills - Excellent oral communication - Excellent written communication - Flexibility - Judgement - Organized - Reliability - Team player Benefits Health benefits - Dental plan - Health care plan Other benefits - Free parking available - Learning/training paid by employer Apply on Kit Job: kitjob.ca/job/2ot9jp