Guest Services Agent Hotel Okotoks

Overview Languages English Education No degree, certificate or diploma Experience Will train On site Work must be completed at the physical location. There is no option to work remotely. Work setting Hospitality industry Hotel, motel, resort Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Balance cash and complete balance sheets, cash reports and related forms Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Provide customer service Experience and specialization Computer and technology knowledge Multi-line switchboard Word processing software Central reservation system (CRS) Spreadsheet Internet Additional information Security and safety Criminal record check Transportation/travel information Own transportation Work conditions and physical capabilities Attention to detail Quick-paced workplace Standing for extended periods Work under pressure Personal suitability Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Judgement Organized Reliability Team player Perks Health benefits Dental plan Health care plan Other benefits Free parking available Learning/training paid by employer Apply on Kit Job: kitjob.ca/job/2p2cdp