Basin Glacial Waters - Concierge, Kananaskis Country (Claresholm)

Job Description Basin Glacial Waters is a brand new, highly anticipated wellness facility that will offer guests a truly luxurious experience. As part of our Concierge team you will have the opportunity to guide guests along their journey to wellness, while experiencing our unique views and services. The role includes managing and maintaining bookings for the facility, providing guidance on specialty experiences, and collaborating with the Fairmont Spa on additional treatment options.

Position Type Permanent

Pay Rate $20.63/hour

Start Date June 2026

Job Duties Include

Handle Basin reservations, respond to guest inquiries via phone and email, and monitor voicemail to ensure timely responses.

Work closely with Fairmont Spa concierge to provide guests with additional treatment options.

Meet booking quotas, promote hotel services and spa amenities, and develop product knowledge to assist with treatment selection and retail sales.

Generate and audit daily reports, maintain office records, and ensure reservation accuracy.

Assist with facility attendants and lounge servers as needed during peak times.

Other duties as assigned.

Qualifications

Previous reservations or sales experience is an asset.

Opera Property Manager System (PMS) and Central Reservations System (CRS) experience is an asset.

Book4Time booking system experience is an asset.

Must display strong communication, analytical, organizational and administrative skills to manage multiple priorities simultaneously.

Strong computer skills with a working knowledge of Word and Excel.

Must be willing to work shifts (including split shifts) and varied days off on occasion and able to stand for long periods of time.

Must be able to lift up to 20 lbs.

Visa Requirements Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks&Benefits

Subsidized staff accommodation provided on‑site for full‑time status employees.

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal).

Comprehensive benefits package (Medical, Vision&Dental) including extended benefits such as Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affiliation (Lifetime maximum of $10,000) for full‑time permanent status employees.

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full‑time permanent status employees.

Employee travel program with discounts on room rates and on food&beverage at Fairmont&Accor properties worldwide.

Access to the Mountain Explorer Travel Program– discounted room rates including 50% off all food&beverage at Fairmont Resorts in Banff, Lake Louise, Jasper&Whistler (subject to availability).

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor.

Our Commitment To Diversity&Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of each individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: .

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