Client Service Representative, Fernie

What You'll Be Doing

As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced banking centre and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. You’ll answer questions, assist with transactions, and proactively connect clients with the right CIBC team members. You’ll be the first lineof support as clients work towards their financial goals.How You'll Succeed

Client Engagement– Help clients manage their accounts and products, focus on the client experience, and make interactions meaningful. Problem Solving – Listen, ask questions, and put yourself in the client’s shoes. Take accountability for client issues and collaborate with others to create solutions.Leveraging Technology– Become a technology expert, introduce clients to mobile banking applications, and help them better manage their banking needs. Who You Are

Client‑focused: You put the client’s needs first. Goal‑oriented and proactive, willing to go the extra mile. Passionate about people, culture, and continuous learning. Respectful, authentic, and willing to listen and learn from others. Values-driven, living the principles of trust, teamwork, andaccountability.What CIBC Offers

A competitive salary and incentive pay. Banking benefits and a benefits program*. Defined benefit pension plan*. Employee share purchase plan. Vacation offering and wellbeing support. MomentMakers– a social, points‑based recognition program. Purpose Day – a paid day off dedicated to personal growth and development.What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact . All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified below and, where applicable, must have a valid work or study permit. Application may include an attribute‑based assessment and other skills tests.Job Details

Location: Fernie Employment Type: Regular Weekly Hours: 15 Skills

Accountability Banking Client Loyalty Client Relations Client Service Customer Engagement Customer Service Digital Literacy Empathy Financial Processing Online Banking Organizational Efficiency Teamwork *Subject to plan and program terms and conditions. #J-18808-Ljbffr