Basin Glacial Waters - Concierge, Kananaskis Country (Claresholm)

Job Description Basin Glacial Waters is a brand new, highly anticipated wellness facility that will offer guests a truly luxurious experience. As part of our Concierge team you will have the opportunity to guide guests along their journey to wellness, while experiencing our one in a lifetime views and services. Individuals in this role will have the opportunity to turn moments into special memories by managing and maintaining bookings for the facility, providing guidance on specialty experiences, and collaborating with the Fairmont Spa on additional treatment options.

Position Type:

Permanent

Pay Rate:

$20.63/hour

Start Date:

May 2026

Reporting to the Guest Experience Supervisor, responsibilities and essential job functions include but are not limited to the following:

Handle Basin reservations, respond to guest inquiries via phone and email, and monitor voicemail to ensure timely responses.

Work closely with Fairmont Spa concierge to provide guests with additional treatment options

Meet booking quotas, promote hotel services and spa amenities, and develop product knowledge to assist with treatment selection and retail sales.

Generate and audit daily reports, maintain office records, and ensure reservation accuracy.

Assist with Facility attendants and Lounge servers as needed during peak times

Other Duties as assigned

Qualifications

Previous reservations or sales experience is an asset

Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset

Book4Time booking system experience an asset

Must display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneously

Strong computer skills with a working knowledge of Word and Excel

Must be willing to work shifts (including split shifts) and varied days off on occasion and able to stand for long periods of time.

Must be able to lift up to 20lbs

Additional Information Visa Requirements:

Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Job Perks&Benefits:

Subsidized staff accommodation provided on-site for full time status employees

One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)

Comprehensive benefits package (Medical, Vision&Dental) including extended benefits like Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affinity (Lifetime maximum of $10,000) for full time permanent status employees

Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees

Employee travel program with discounts on room rates as well as on food&beverage at Fairmont&Accor properties worldwide

Access to the Mountain Explorer Travel Program—Discounted room rates including 50% off all food&beverage at Fairmont Resorts in Banff, Lake Louise, Jasper&Whistler (subject to availability)

Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Our Commitment to Diversity&Inclusion At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

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