Customer Service Associate (Counter and Warehouse), Okotoks

Job Description We’re looking for a Customer Service Associate to join our team in Okotoks, AB. In this role, you will be the face of our Profit Centre, supporting customers at the counter, over the phone, and through daily operations. You’ll play a key role in delivering exceptional service while contributing toorder fulfillment, inventory organization, and overall PC success.

Responsibilities

Assist customers at the counter with product inquiries, recommendations, and order processing

Respond to customer inquiries via phone and email in a professional and timely manner

Enter, pick, and stage customer orders accurately and efficiently

Follow all Health and Safety rules and legislation while performing job functions

Load and unload trucks, operate forklift and other material handling equipment

Support receiving, organizing, and putting away incoming materials as required

Maintain a clean, organized, and safe counter and warehouse environment

Follow up on customer orders, backorders, and delivery timelines

Process returns and warranty claims in accordance with company procedures

Build strong relationships with customers and contribute to repeat business

Assist with inventory counts and general PC operations

Support teammates across all areas of the Profit Centre as needed

Collaborate with team members to share best practices and support one another

Adhere to company policies, procedures, and quality standards in all customer interactions

Perform other tasks as requested by the Profit Centre Manager

Qualifications

Grade 12 diploma or equivalent; college and/or university degree an asset

A minimum of 2 years of customer service experience in a professional setting and/or 1 year of warehouse experience

Valid Class 5 driver’s licence with a clean driving record

Outstanding customer service and verbal communication skills

Able to develop comprehensive product knowledge

Ability to learn to safely operate a forklift and any other material handling equipment

Possess a high level of attention to detail and accurately process orders

Able to learn and operate the applicable software system used to process orders

Intermediate math skills

Preferred Skills

Previous experience with or knowledge of plumbing and building products sold at the Profit Centre

Experience working for a plumbing wholesaler

Experience using M3 or similar

Microsoft Office Suite (Word, Excel, and Outlook)

Salary and Benefits

Salary Range: $40,000– $50,000 plus benefits

Great mentors and on‑the‑job training

Growth potential with competitive salary, benefits, and profit sharing

A career with a solid, stable company with strong core values

Participation in our pension plan with employer contributions

Wellness programs and Employee&Family Assistance Programs

A healthy work‑life balance

Employee discounts

Equal Opportunity Statement EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

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