Reservations Coordinator, Kananaskis Country (Claresholm)

Moraine Lake Bus Company is adding a Reservations Coordinator or Reservations Manager (based on applicant experience– see other ad for Reservation Manager position) to our summer team. We provide scheduled shuttle service to visitors looking to explore Lake Louise and Moraine Lake in summer. We are a fast-growing local‑owned company with an all‑star team, looking for people who are ambitious and get afterit.Moraine Lake Bus Company is Banff’s only member of the Alberta Living Wage Network. This role works most shifts on‑site in Lake Louise, with some WFH shifts. You are enthusiastic, highly organized, and have an intimate knowledge of Banff, Lake Louise, and Moraine Lake. This is a fast‑paced job at a small business. All our staff work closely as a team, and all wear many hats. You report directly to the owner, but work most closely with the operations team to ensure shuttles are leaving frequently and full, and guests are being treated with a warm, welcoming attitude by all team members.The ideal candidate must have 2+ years’ experience in a similar role. Responsibilities

Deliver outstanding customer service to guests, and continually demonstrate and teach customer service best practices to the entire reservations team by being warm, friendly, knowledgeable and welcoming to all guests over phone, email and in‑person. Assist with overseeing all aspects of the reservation process, including handling escalations, managing bookings, confirming reservations, and resolving issues or discrepancies, ensuring accuracy, efficiency, and compliance with BMH policies and procedures.Collaborate with other departments, including partnerships, marketing, and operations, to ensure a seamless guest experience from booking to disembarking, implementing initiatives to enhance guest satisfaction. Implement and operate all electronic technology applications, and teach reservations team how to do so.Prepare weekly HR schedule for reservations team. Assist with mid‑summer reviews for new reservations staff. Generally be on‑site in Lake Louise as much as possible through summer to assist reservation team with issues as they arise, and ensure the continual smooth operation of BMH’s daily reservations systems.Qualifications

Minimum 2+ years of experience in a similar reservation or customer service role. Excellent communication skills via phone, email, and in‑person interactions. Strong organizational and multitasking abilities. Intimate knowledge of Banff, Lake Louise, and Moraine Lake areas. Proficiency with electronic reservation systems and willingness to train others.

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