Client Service Representative - Part Time, Kananaskis Country (Claresholm)

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

What You'll Be Doing As a member of the Personal and Business Banking Team, you’ll work in a fast‑paced Banking Center and use your knowledge of financial services products to help clients with their day‑to‑day banking needs. As a Client Service Representative, you’ll answer questions, assist with transactions, and proactively connect clients with the right team members. You’ll be the first line of support as clients work toward their financial goals. You’ll need to be flexible to work the banking centre hours, including evenings and weekends, and to work at multiple centres within a reasonable travel distance.

How You'll Succeed

Client engagement– help clients manage their accounts and products, focus on the client experience, and connect clients to the right CIBC team members.

Problem solving– listen, ask questions, put yourself in the client’s shoes, take accountability for issues, and lean on others to create better solutions.

Leveraging technology– become a technology expert and introduce clients to our mobile banking applications to help them manage their banking needs.

Who You Are

We put clients first and engage with purpose to find the right solutions.

You’re goal‑oriented, motivated by accomplishing goals and delivering your best.

You’re passionate about people, find meaning in relationships, and connect with others through respect and authenticity.

You love to learn, have curiosity, and are passionate about growing your knowledge.

You engage with heart and mind, care about people, and respect different perspectives.

Values matter to you; you bring your real self to work and live our values– trust, teamwork, and accountability.

What CIBC Offers At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and create opportunities to tap into your potential, offering more than just a paycheck.

A competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, a points‑based recognition program.

Our spaces and technology toolkit enable collaboration to create innovative solutions for clients.

We cultivate a culture where you can express ambition through initiatives like Purpose Day– a paid day off for growth and development.

Subject to plan and program terms and conditions.

What You Need To Know

CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We provide an accessible candidate experience and accommodations upon request.

CIBC is committed to clarity in our hiring process; all roles posted are opportunities we’re actively recruiting for unless stated otherwise.

You must be legally eligible to work at the specified location(s) and, where applicable, hold a valid work or study permit.

We may ask you to complete attribute‑based assessments or other skill tests (e.g., simulation, coding, French proficiency).

We use artificial intelligence tools during recruitment to better understand candidates and offer them to learn more about us.

Job Location Fort Macleod

Employment Type Regular

Weekly Hours 15

Skills Client Issue Resolution, Client Service, Customer Experience (CX), Digital Literacy, Empathy, Financial Products, Interpersonal Communication, Standards Compliance, Transaction Services

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