Personal Support Worker - Part Time, Lake Simcoe North Shore (Coldwater)

The Personal Support Worker (PSW) will work cooperatively and professionally with other healthcare providers, other agency staff and Helping Hands staff to provide personal support services to clients, as directed by the organization. Personal support services include, but are not limited to bathing, dressing, and grooming clients, emptying bed pans and toiletry duties. The Personal Support Worker will also assist clients in their daily activities, physical exercise, and will move clients in wheelchairs or other mobility aids. Other responsibilities may include preparing meals, serving meal trays, aiding in feeding clients, making beds, and housekeeping the client’s living space or areas. Housekeeping services include but are not limited to dusting, vacuuming, mopping, laundry, bathroom cleaning and disinfection duties.

Description Of Duties, Responsibility And Authority

Protect and promote the welfare, dignity, and individual rights of our clients at all times

Provide Personal Care services as assigned and as needed with scope of practice

Adhere to the goals, policies and aims of Helping Hands in all professional activities

Conduct Home at Last (HAL) functions and duties, as instructed

Provide housekeeping duties, as assigned; ensure the client’s surroundings and personal effects are clean, tidy, and serviceable

Clean equipment

Assemble, set-up and operate job-related equipment

Provide personal care duties, as assigned

Take client’s blood pressure and temperature

Assist in collection of specimens such as stool samples, as required

Provide limited client transportation services, as approved

Conduct errands for/with clients including, but not limited to grocery shopping, banking, paying bills, etc. when assigned

Provide continuation of service, with respect to oxygen administration, as stipulated in Scope of Practice, properly and safely secure tanks and related equipment during transport

Adhere to organizational dress codes and Personal Protective Equipment policies

Follow all infection control policies and protocols, as established by the organization

Ensure administrative functions are completed in a timely and efficient manner

Track own mileage and timekeeping as per organization protocols

Assist the Manager with assessing, investigating, and following up on incidents related to clients

Providing data entry duties including entering assessment information, statistics, etc.

Ensure safety protocols and procedures are always adhered to; promote safe work activities by participating in safety initiatives, training and attending safety meetings, as needed. This may also include acting as an Employee Safety Representative for the organization

Complete RAI CHA and other ongoing client assessments as assigned

Follow all administrative and operational policies and procedures

Bring to the attention of the Manager any incidents, complaints, and/or accidents in the organization. Such issues are to be reported immediately or as soon as practical

Adhering to and re-enforcing the organizational structure and policies, providing support where needed to meet client needs

Respond to emergencies (including after-hours situations) for the purpose of addressing immediate safety or client care concerns

Actively engage in HH Communication Portal (at least once per week)

Participate in regular training modules

Adhere to Scope of Practice

Any other duties, as assigned

Key Knowledge, Skills, Abilities, And Other Qualifications

A PSW or DSW Certification or equivalent from a recognized institution; or a post-secondary education in Social Service Work (SSW); or a minimum of 2 years’ experience in a Supportive Care/PSW role

Ability to effectively communicate both verbally and in writing

Current First Aid/CPR, class C required

Experience in Community or Long-Term Care Setting is an asset

Maintain own current driver’s license (G or equivalent)

A Driver’s Abstract clear of uninsurable convictions

Maintain own operable and appropriate vehicle

Maintain own auto insurance policy with a minimum of $1,000,000 liability coverage and appropriate insurance coverage to use the vehicle for work purposes

Current, clean criminal record check including vulnerable sector check

Certification in food safety awareness is considered an asset

Physically capable of performing assigned duties within a flexible work schedule inside a 24 hour a day, 7 day a week operation

Ability to meet and maintain health requirements

Knowledge of and abilities in transferring, lifting, and other attendant care duties

Politically and culturally sensitive

A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

Must be familiar with laws, regulations, and guidelines governing health care provision

Computer proficiency, with knowledge of assessment software

Proven ability to multi-task, prioritize and work in a fast-paced work environment

Must have the ability to plan, organize, develop, implement, and interpret the existing and new programs, goals, objectives, policies, procedures, etc.

Ability to work well independently

Awareness and respect of cultural diversity of clients

Knowledge and sensitivity to individuals with disabilities and disorders

High level of integrity, confidentiality, and accountability.

Able to provide proof of full Covid-19 vaccination status, or complete a mandatory education session if not vaccinated

Work Conditions

May be exposed to infectious waste, diseases, conditions, etc.

Interacts with residents, family members, staff, visitors and government agencies.

Travel may be required.

Manual dexterity is required to use desktop computers, tablets and peripherals.

Overtime as required.

Intermittent physical activity including walking, standing, sitting, lifting and supporting patients.

Other Considerations Due to the changing nature of the Organization’s role and relationship with funders, the duties and responsibilities of this position may change, from time to time, necessitating the delegation of other related duties within the Organization. This position is created and maintained within the Organization through program funding through the Government of Ontario. The continuation of this position within the Organization is dependent on continued funding through the Government of Ontario.

Helping Hands Orillia is an equal opportunity employer. We are committed to fostering an inclusive, diverse, equitable, and accessible workplace. We value the unique perspectives and experiences each team member brings and believe diversity strengthens our organization and the services we provide.

We welcome applications from all qualified individuals, including Indigenous Peoples, racialized persons, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

Accommodations are available at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants are encouraged to advise us of any accommodation needs.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

AI Statement: We may use AI-enabled tools to assist with screening or assessing applications. These tools support—but do not replace—human decision-making. All hiring decisions are made by people. Accommodations are available upon request.

NOTE: For a more comprehensive list of duties, please refer to the Helping Hands PSW Task List/Scope of Practice, as modified from time to time by the organization, at management’s discretion.

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