Hotel Front Desk Clerk (Orillia)

Overview We are seeking a friendly, qualified Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will serve as the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires excellent communication skills, a welcoming attitude, and the ability to handle guest inquiries efficiently. Bilingual or multilingual abilities are highly valued to assist a diverse range of guests and enhance guest experience. Duties - Greet guests warmly upon arrival and assist with check-in and check-out procedures - Manage multi-line phone systems to answer inquiries, make reservations, and provide information about hotel services - Provide outstanding guest services by addressing requests, resolving issues, and ensuring guest satisfaction - Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software - Handle cash transactions, process payments, and issue receipts with proper phone etiquette and professionalism - Coordinate with housekeeping and maintenance staff to ensure guest rooms are prepared and meet quality standards - Assist guests with directions, local recommendations, and other concierge services as needed - Uphold hospitality standards by maintaining a clean and organized front desk area Qualifications - Previous experience in front desk or hospitality roles preferred; hotel experience is a plus - Excellent customer service skills with a friendly and approachable demeanor - Strong communication skills, including phone etiquette and clear verbal interaction - Ability to operate multi-line phone systems efficiently - Multilingual or bilingual abilities are highly desirable to serve diverse guests effectively - Knowledge of guest services operations within a hotel environment is advantageous - Professional appearance and positive attitude required to represent the hotel brand effectively - Ability to handle multiple tasks simultaneously while maintaining attention to detail Join our team to deliver memorable guest experiences through exceptional service in a dynamic hospitality environment. Pay: From $17.60 per hour Ability to commute/relocate - Orillia, ON L3V 4R5: reliably commute or plan to relocate before starting work (required) Location: - Orillia, ON L3V 4R5 (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pbsfv