Customer Experience Associate, Bracebridge

Work Location: Bracebridge, Ontario, Canada Hours: 15 Line of Business: Personal&Commercial Banking Pay: $22.00 - $27.21 CAD Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services while ensuring a positive experience.Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments according to standardized operating procedures, industry regulations, and TD’s Code of Conduct. Understand and determine customer needs to recommend solutions, exercising discretion in confidential matters. Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary.Achieve assigned goals by promoting banking solutions and completing business processes timely and accurately. Connect personally with customers to advise them clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in performance development.Assist the team by respecting coworkers, staying dedicated, and keeping everyone up to date on routine activities. Deliver quality customer experiences and recommend operational improvements to achieve operational excellence. Job Requirements

High School diploma and/or 1+ years of relevant experience. Undergraduate degree an asset. Strong administration, organizational, planning and time‑management skills for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet. Initiative, accuracy, and detail orientation to manage multiple tasks and changing priorities.Dynamic communicator with customer experience skills who can connect both verbally and in writing with different people in a calm, courteous and effective manner. Benefits

TD’s Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development plus reward and recognition programs.

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