Clerk - Intensive Care Unit (ICU) (Orillia)

Position Summary Reporting to the Program Manager, Intensive Care Unit, the Clerk provides clerical and reception support to facilitate the day-to-day operations of the ICU and supports patient flow in a high-acuity environment. The Clerk coordinates communication among healthcare team members, completes required documentation and data entry within applicable systems, arranges transfers and appointments as required, prepares and distributes reports, and supports supply and equipment management. The role contributes to an organized, efficient, and safe unit environment in accordance with Hospital policies and procedures. Key Responsibilities Provides general reception services within the Intensive Care Unit, including answering telephones,directing inquiries appropriately, relaying urgent messages promptly, and supporting communicationamong members of the healthcare team. Coordinates and tracks admissions, transfers, discharges, and direct admits, ensuring timelycommunication with the interprofessional team and support departments. Assists with arranging patient transfers, including booking ambulances and coordinating relateddocumentation as required. Performs electronic order entry in the EMR as directed by nursing team, ensuring accuracy and timelyprocessing. Processes physician orders and supports chart assembly and disassembly, ensuring discharged chartsare secured and forwarded to Health Records. Make patient appointments with physicians or services at the request of nursing team members. Assists with receiving, distributing, and storing supplies, equipment, and items brought to the unit inaccordance with unit processes. Maintains the nursing station and reception area in an orderly and organized manner. Demonstrates awareness of and supports the appropriate use and conservation of hospital supplies andequipment, ensuring stock levels are maintained. Updates unit tracking tools and logs (e.g., patient flow boards, internal tracking systems) to supportsituational awareness and patient flow. Performs photocopying, faxing, and other routine clerical tasks as required. Submits maintenance or support requests as required and participates in assigned unit safety checks. Supports communication with families and visitors in accordance with ICU visitation policies, referringclinical matters to nursing or medical team as appropriate. Adheres to hospital policies related to confidentiality, privacy legislation, professional conduct, andinfection prevention practices. Supports the Resource Nurse and Program Manager as assigned. Performs other duties as may be assigned by the direct manager and/or designate. Qualifications Education Ontario Secondary School Diploma or equivalent is required Successful completion of a Medical Terminology course required. Completion of relevant post-secondary program is preferred (such as Medical Office Administration) Experience Minimum of one (1) year experience working in a clerical/administrativerole required. Preference given to candidates with previous acute care experience. Skills and Traits Keyboarding skills; minimum of 40 words per minute required. Must be able to meet the physical and emotional responsibilities of the role,including standing and walking for extended periods, frequent andrepetitive pushing, pulling, bending, and lifting up to 50 pounds, as well assafely operating equipment. Ability to meet the physical demands of the position, as outlined in the Physical Demands Analysis (PDA). Demonstrates proficiency in written and verbal communication, with stronginterpersonal and organizational skills. Provides excellent customer service and contributes positively to teamworkand collaborative working relationships. Effectively prioritizes workload, adapts to changing priorities, and remainscomposed in fast-paced or stressful environments. Works independently with sound judgment, while remaining flexible to meet departmental and organizational needs. Demonstrates understanding of, and commitment to, equity, diversity, inclusion, and psychological safety. Upholds professionalism, ethical conduct, confidentiality, and respectfulinteractions. Models behaviour aligned with OSMHs mission, vision, and values. Uses required technology and digital tools effectively and demonstrates awillingness to learn new systems. Contributes to a culture of safety and continuous improvement byidentifying risks, following safe work practices, and supporting qualityinitiatives. Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice. Other Demonstrates a commitment to ongoing professional and personaldevelopment through participation in continuing education and self-directedlearning opportunities Our Employees Enjoy a professional practice environment a collaborative atmosphere with emphasis on teamwork wellness initiatives continuing education grants employee recognition and assistance programs a competitive salary and benefits package equal opportunities for growth and development Employment Equity OSMH is committed to diversity and equity in the workplace and welcomes applications from all qualified individuals, including women, visible minorities, Indigenous peoples, persons with disabilities, LGBTQ2S persons and others who may contribute to a diverse workplace. Accommodation in the Workplace Orillia Soldiers Memorial Hospital is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, equal opportunity and maintaining a barrier-free selection process for job applicants. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the requirements for the open position. Applicants need to make their requirements known to the Human Resources department when contacted. All requests are handled confidentially. Health & Safety Responsibilities OSMH is committed to providing a safe, healthy and supportive working workplace by treating team members and patients with compassion accountability respect and engagement. All team members must adhere to OSMHs Occupational Health and Safety policies, procedures and protocols, as well as the duties of workers as stipulated in the Occupational Health and Safety Act. Team members must be able to perform all bona fide and essential duties of the position which may include cognitive and physical demands. As a condition of employment, new employees are required to complete an employment health assessment and must be cleared by the Occupational Health and Safety Team prior to orientation. Artificial Intelligence (AI) Use in Hiring at OSMH OSMH may utilize automated screening tools (i.e. questionnaires) to highlight candidates'' qualifications; however, OSMH does not involve the use of artifical intelligence (AI) to screen, assess, or select applicants. We recommend applying directly through our website as all applications are reviewed by our recruitment team. Closing Statement Apply on Kit Job: kitjob.ca/job/2pk0u9