Customer Lifecycle Marketing Lead u2013 Brand Marketing …, Oshawa

**Job Description** **Vacancy Status:** **This posting is for an existing vacancy within the organization and is open to new applications.** **AI Disclosure:** As part of the application process, Artificial Intelligence will be used in the hiring process for this role **This role is categorized as hybrid. This means the successful candidate is expected to report to the Markham Elevation Centre or the Oshawa Elevation Centre at least three times per week.** General Motors Canada is in the midst of an exciting marketing evolution. Weu2019re challenging conventions, reimagining how we connect with customers, and setting the standard for what automotive experiences can be. Weu2019re looking for **bold thinkers** to help lead the charge In this newly created position, youu2019ll lead **Customer Lifecycle Marketing (CLM)** **Buick GMC** u2014and help shape the future of customer experience at Canadau2019s largest automotive company. This is your opportunity to build and optimize a best-in-class CLM strategy from the ground up, delivering personalized experiences across every stage of the customer journey. Youu2019ll be the architect of data-driven engagement that inspires loyalty and drives growth. **Key Responsibilities** **Customer Lifecycle Strategy Development:** Lead the development and execution of a full-funnel CLM strategy that spans acquisition, onboarding, engagement, retention and reactivation. **Unified View of Customer:** Work with the Lifecycle Marketing team to ensure that the customer is at the center of your communication strategy **.** **Journey Mapping & Orchestration:** Design and optimize customer journeys across lifecycle stages, ensuring each touchpoint is timely, relevant, and aligned to brand standards. **Campaign Execution:** Lead the briefing of creative, managing timelines, and ensuring flawless delivery. **Channel Strategy:** Lead the development and execution of a multi-channel activation strategy that goes beyond email to incorporate in-app messaging and SMS while ensuring the right message is being sent at the right time, through the most effective channel **System Integration:** Collaborate with Lifecycle Marketing, data and digital teams to ensure CLM tools are effectively integrated into GMu2019s broader marketing technology ecosystem. **Cross-functional Collaboration:** Ensure brand, digital, media and regional teams are aligned on messaging and timing. **Performance Tracking:** Monitor performance metrics, identifying opportunities for enhancement and driving continuous improvement. **Who You Are** A strategic thinker who understands customer behavioursu2014and how to turn insights into personalized experiences A proactive problem-solver who thrives in fast-paced, evolving environments A collaborative leader who can inspire cross-functional teams A strong communicator with a talent for making the complex simple and actionable. **Requirements** **Education:** Bacheloru2019s degree in Marketing, Business Administration, or a related field preferred, Post Secondary Education required. **Experience:** 5+ years in CRM management or lifecycle marketing, with a proven track record of driving results **Technical Skills:** Proficient in CRM platforms (Adobe, Salesforce, or Braze), data visualization (Power BI), and audience segmentation tools **Analytical Mindset:** Comfortable digging into data and surfacing actionable insights **Benefits Overview** The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others: Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave; Healthcare, dental, and vision benefits; Life insurance plans to cover you and your family; Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement; GM Vehicle Purchase Plan for you, your family and friend **Compensation:** The salary range for this role is $97,800 to $146,600. The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship now or in the future. This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}. This job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day u2013 individually and collectively u2013 to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Non-Discrimination and Equal Employment Opportunities** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers. ) us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company ( **Our Culture** **How we hire\\\ ( Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations ( We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. 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If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers. . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Apply on Kit Job: kitjob.ca/job/2om880