Optical Sales & Administrative Assistant (Oshawa)

Overview: Red House Vision Centre is a well-established and reputable eye care provider in Oshawa, Ontario, providing the community with optometry, ophthalmology, and optical services. We love working with all members of the community - from kids to seniors, and everyone in between - and we always take the time to ensure that our patients and customers receive only the highest level of service and products. We are a small (but mighty) team who believe in working together to provide exceptional patient experience. Working with us is being part of a family, and we're looking for a hard-working and highly motivated Optical Sales & Administrative Assistant to join us on a full-time basis. Saturday availability is required. You should be capable and confident in your sales, administration, and customer service abilities. You enjoy working in a team-oriented environment and eager to learn more. We're looking for individuals who are passionate about eye care in Ontario and who are looking to build a long-term career with us through professional development. Some of your duties will include: - Support the overall sales process and customer experience for the optical business and assist in the development of new processes/services to maintain high level of customer service. Actively work towards meeting sales objectives and goals. - Perform OCT and pre-testing for Optometrist and Ophthalmology appointments - Advise patients with frame, lens & sunglass selection, and offer the best advice based on customer requests and lifestyle. Perform measurements and adjustments as needed under the guidance of the optician or optometrist. - Continuously remain up-to-date on new products and trends in the optical sector by participating in online and in person training sessions as needed. - General administrative duties as required, such as scheduling, billing, patient recalls, patient processing, referrals, frame and lens ordering - Support duties related to maintaining accurate inventory, including entering new stock, packaging lab shipments, and book-keeping - Maintain information related to customer/client/patient records, eye prescriptions, eyeglass orders, invoices, returns, payments. - Take payments from customers and complete sales as required. Direct bill through various insurance platforms - Manages and respond to customer complaints and warranty requests Qualifications - 3+ years of experience in an optical or medical environment is highly preferred. CCOA certification is an asset - 3+ years of experience in a retail/sales environment providing exceptional customer service - A skilled, honest, and fun-loving attitude with a strong passion for delivering high quality service - Excellent verbal and written communication skills is a must; Must be fluent in English - Strong multi-tasking, time management, and organizational skills - Experience scheduling, reporting, ordering, inventory management, and other administrative duties - Ability to stay calm when presented with challenging customers - Highly detail-oriented and able to learn and use new technologies - Interest in eyewear trends and a good eye for fashion - Experience in insurance billing is considered an asset - Must be available to work on Saturdays - Must be available to work on Saturdays Job Type: Full-time Pay: $20.00-$23.00 per hour Benefits - Company events - Adaptable schedule - Vision care Ability to commute/relocate: - Oshawa, ON L1J 2J9: reliably commute or plan to relocate before starting work (preferred) Application question(s): - Are you available to work on Saturdays? Experience: - Optical: 2 years (preferred) - Retail sales: 2 years (preferred) - Medical office: 2 years (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2pbavz