System Administrator, Oshawa

Support Staff– Oshawa, ON Full‑time, regular position in IT Services – ICT Infrastructure.

Hours: 40 hours per week (1 hour lunch each day); Mon– Fri 8:30 am – 4:30 pm.

Reports to: Manager, Data Centre and Infrastructure. Campus Location: Oshawa.

Responsibilities

Provide third‑level support for all UNIX/Linux&Windows servers, Microsoft 365 and Azure cloud infrastructure, data centre infrastructure, and systems monitoring/management infrastructure support.

Manage projects to completion, including requirements determination, documentation, planning, technical solutions, implementation strategy, and deployment, in accordance with IT Services standards and procedures.

Ensure service levels are met with a focus on customer service, through excellent communication, follow‑up, system stability, and compliance with ITIL best practices.

Participate and lead technical projects; plan change requirements and implement them with a project team, focusing on Microsoft 365 and Azure cloud coordination of systems administration, management, security and configuration.

Develop and maintain documentation for systems change control, update support tickets with clear, concise data that accurately reflects actions taken and resolution, coordinating closely with Help Desks and Tier II for problem determination.

Act as a subject‑matter expert and administrator for Microsoft Active Directory and Microsoft 365 admin centre.

Provide specialized technical analysis for root cause determination, capacity planning, performance, and proactive diagnostics across systems infrastructure, including SANs, servers, MRTG/Nagios, Linux/Windows operating systems, VMware virtualization, Barracuda mail gateway, and DNS services.

Remain current on IT industry trends and changes in software and hardware technologies.

Perform other duties as assigned.

Qualifications

Three‑year diploma/degree in Computer Science or Information Technology.

Minimum five years’ experience with Linux and Windows systems administration in a senior technical role, including server security, web space administration, Active Directory and Exchange architecture and management, Microsoft 365 admin centre, Azure AD, and Perl/BASH/SH&PowerShell scripting.

Minimum five years’ experience with enterprise system design and change management process.

Training and experience with systems and servers such as Dell EQL and Compellent technologies, HP Data Protector, MS Windows Server, RHEL and Ubuntu systems administration, and VMware virtualization and infrastructure. Proven support skills with IBM&Dell server and SAN hardware in a large and complex data centre environment.

Ability to multi‑task and handle confidential information with discretion.

Demonstrated ability to work collaboratively with team members and independently.

Compensation Starting Rate: $44.52 per hour; Four‑Year Rate: $51.62 per hour.

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