Field Service Engineer, Ontario - Radiology (Courtice)

Field Service Engineer, Ontario – Radiology The primary purpose of the Radiology Field Service Engineer position is to provide direct on‑site service. This includes preventive maintenance, emergency service and installation support service to end user customers with Bayer Radiology Equipment. The position is also responsible for ensuring the highest levels of customer satisfaction while assisting in reaching Bayer Radiology business objectives. Willingness to acquire and use sales skills is a must. Challenges of this position include extensive travel (40,000 to 60,000 driving kilometers per year), working in the healthcare environment with a possibility of contaminated products, exposure to X‑rays and MRI magnetic fields, sick patients and the need to lift heavy equipment (over 30 lbs). A typical workweek approaches 50 hours including on‑call duty after regular business hours and weekends as needed. This is a vacant permanent position which will cover the Ontario territory. What you will do Perform preventive maintenance, repairs, and installations at customer sites using approved Bayer procedure and documentation. Utilize resources to effectively troubleshoot and repair technical and complex equipment. Responsible for organizing personal daily work schedule, coordinating with territory teammates to ensure efficient operations. Maintain mobile inventory. Organize and re‑order as needed to maximize equipment up‑time while ensuring quality work is performed and minimizing failures that result in additional customer visits. Responsible for proper return of all used inventory for replenishment. Generate service revenue through promotion of Service Programs and Billable services. Work with Territory Service Inside Sales teammates to prepare and develop service quotes, follow through to completion of the sale. Communicate with end‑user customers, purchasing agents and asset managers to help finalize sales. Complete work orders accurately to ensure customer billing aligns with company policy. Generate sales leads and communicate to respective sales reps for current product or product upgrade opportunities. Maintain company car and assigned calibrated tools and special equipment. Ensure all proprietary info is safeguarded from non‑Bayer personnel, including Service & Training Manuals, Diagnostic and Calibration software, BIT keys, etc. Build and maintain key working relationships with end‑user customers, doctors/administrators/purchasing agents/dealers, Bayer sales, applications, service marketing, service admin and customer service, Bayer Technical Assistance Center personnel. Foster an inclusive environment of professionalism and protected working practices ensuring safety and compliance requirements are met or exceeded. Who you are Preferred: Associate’s degree in electronics, mechanical engineering, biomedical equipment technology, IT networking, computer science or relevant discipline. Alternative qualifications include: equivalent military training in areas such as electronics, aviation, IT, computer science or relevant training with minimum of 2 years of applicable experience; or high school diploma or GED with training (including certifications) in areas listed above with minimum of 3 years of applicable experience. Prior work experience in hospital setting or with customer service preferred. Will be required to demonstrate competency to perform operational verification procedures, preventative maintenance, and repair service on various equipment. Demonstrated ability to work in a face‑paced self‑directed environment; prioritize, schedule, and organize own work activities. Strong verbal and written competencies. Proficient in Microsoft Office product suite and exhibited ability to use company specific workforce and customer relationship management software. Ability to travel within assigned territory and nationally (including overnight and extended time periods depending on territory assignment and training requirements). Must hold a current, valid, and unrestricted driver’s license. Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off‑hours as required to support a 24/7 schedule. Able to lift and/or push over 30 lbs. Able to stand and walk for extended periods of time; frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time. What we offer Competitive compensation and rewards package. Collaborative, diverse, and inclusive culture. Career development and global opportunities. Work‑life flexibility programs such as flex hours, employee discounts, volunteer days, wellness, and other employee offerings. Base salary range: $72,800 to $109,200. Additional compensation may include bonus or incentive compensation. Total direct compensation may vary based on performance and can range from $82,200 to $123,300, including base salary, bonuses, and sales incentives. Location: Canada, Ontario (Toronto, Guelph, Kingston, Mississauga, Ottawa) Division: Pharmaceuticals Bayer welcomes and encourages applications from people with disabilities. Candidates participating in our selection process requiring accommodation due to a disability or medical need are encouraged to notify the Bayer representative that they will be meeting with to ensure appropriate arrangements can be made. Bayer is committed to fostering, cultivating and preserving a culture of Inclusion and Diversity. We embrace and encourage our employees’ differences and believe that our people are our most valuable asset. Apply on Kit Job: kitjob.ca/job/2pitby