Front Desk Agent For Guest Experience Ottawa

Provide stellar guest services as a Front Desk Agent. Manage check-in/out, reservations, and address inquiries while maintaining exceptional hospitality standards. In this role, you will focus on creating positive guest impressions through outstanding service. Key duties include responding to guest requests, managing financial transactions, and coordinating with team members to ensure smooth operations. Your role is integral in representing the hotel and handling guest feedback professionally. Key Responsibilities: • Deliver outstanding customer service at the front desk • Manage all aspects of guest check-ins and check-outs • Handle reservation modifications and cancellations efficiently • Maintain cleanliness in the lobby and workspace • Address guest inquiries and complaints effectively Requirements: • Must be bilingual for effective communication • Customer service experience is essential • Previous front desk experience is valued • Competence in computer usage and software • Availability for adaptable work hours, including weekends Enhance guest satisfaction as a Front Desk Agent, ensuring memorable experiences through qualified service and hospitality. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o82yh