System Administrator - Infrastructure,and Entra (Ottawa)

Who We Are: Intega IT is a client-first IT support provider; we have been providing top-notch IT solutions for small to medium-sized businesses throughout Ottawa and Eastern Ontario. We’re a small, high-performance team of smart, resourceful, and highly skilled technicians who do whatever it takes to ensure the successful delivery of expert IT solutions to our clients. At Intega IT, we believe happy employees are successful employees. Whether it’s an afternoon break at the popcorn maker in our open, collaborative common area or a Friday summer afternoon off, we strive to create an environment that keeps our people healthy, happy and engaged. Position Summary and Responsibilities: Reporting directly to the Director of Service Delivery, the System Administrator utilizes their expert technical knowledge to interface with a myriad of environments and technologies across the project lifecycle. The Senior Microsoft 365 Technical Engineer will be responsible for providing in-depth Microsoft365 subject matter expertise and technical leadership for the current and future delivery, vision and continuous improvement of production services in the M365 environment. You Should Know: - This is a full-time, permanent position. - Hours are Monday to Friday, 8 am - 5 pm (typically) - you need to be available to internal and external clients. - The candidate MUST be local to Ottawa. - You must have a valid drivers license and access to a vehicle for work. - Requires security clearance or eligibility for security clearance. This is essential. - You will be required to participate in the on-call schedule. What You’ll Do as a System Administrator: - Lead the planning, design, development and deployment of M365-based solutions; work closely with business areas to recognize the need for various apps within M365 and work on configuration and roll out of the solutions. - Develop plans, training, seminars, Q&A; sessions and communications materials to support user adoption of M365 solutions. - Provide technical lead role for system administration and operations of all Microsoft 365 services as well as security, compliance, and governance efforts. - Deliver quality M365 technical solutions with a security framework in mind and ensure the ongoing improvement and implementation of Cyber Security best practices and compliance - Partner with team members and insourced/outsourced technical staff to ensure end-user needs are well understood, agreed upon, and met - Deliver on technical M365 projects. Examples of technical projects include but are not limited to: - M365 Email migrations - SharePoint online design and implementation - M3665 Tenant hardening – Security and Compliance Centre - M365 Business Voice design and implementation - Intune design and deployment - MDM - Multi-factor authentication and MS365 security enhancements - Microsoft Exchange - Lead the technical teams in planning the releases of new M365 features - Communicate internally and externally on client project statuses, planned changes, and outages - Other relevant job duties, as assigned from time to time Physical Requirements: - Sitting for extended periods: The employee must be able to sit at a desk for extended periods, typically for several hours at a time. - Standing for extended periods: The employee must be able to stand for extended periods, typically for several hours at a time. - Computer use: The employee must be able to use a computer and keyboard for extended periods, often with frequent typing. - Visual acuity: The employee must have good vision to read text on a computer screen, printed documents, and other materials. - Manual dexterity: The employee must have good hand-eye coordination and manual dexterity to use a computer mouse and keyboard, as well as to perform tasks such as filing, sorting, and organizing. Must be capable of physically assembling equipment, mounting and racking as required. - Mobility: The employee must be able to move around easily and quickly and be able to crawl, kneel, and bend to access equipment in tight spaces. - Lifting and carrying: The employee must be able to lift and carry heavy equipment, typically up to 50 pounds. The average lift is less than 20 lbs. - Protective Gear: Must be able to wear protective gear, including hard hats, safety glasses, and gloves. - Heights: Ability to climb ladders (approximately 8 feet) and work at heights These Skills Will Help You Succeed in This Role: - Exceptionally strong IT background with a focus on network support, implementation, and remote as well as onsite support - Expert knowledge of the following technologies: - Microsoft 365 Platform, Exchange Online, SharePoint Online, Teams and Teams Voice, Security & Compliance Center, Microsoft 365 Apps and OneDrive for Business - Windows and Mac OS desktop operating systems - Microsoft Azure/Entra - Active Directory/DNS/Group Policy/PowerShell - Mobility - Networking - VPN Implementation - Deploying and building Windows servers (troubleshooting, supporting, and implementing). - Familiarity with backup and recovery software and methodologies - Knowledge of firewalls, networking/routing (switches, routers, etc.), and wireless configurations - Exceptionally strong problem-solving, planning skills and follow-through skills. Here’s What We’re Looking For: - Relevant degree or equivalent qualifications with experience in technology - Minimum 5 years of relevant M365 work experience. - Advanced knowledge and experience configuring, troubleshooting, and managing Microsoft Azure, M365, Cyber Security controls - Networking fundamentals and enterprise architecture best practices - Ability to handle critical technical issues and work in difficult support situations. - Ability to handle difficult or sensitive situations with exasperated customers. - Eligibility for security clearance is essential. - Must have a valid driver’s license and access to a vehicle - Previous experience troubleshooting IT and related hardware and software components and providing onsite and remote/phone support in a fast-paced environment - Excellent communication and documentation skills at all levels - Understanding of managed services and the value offered over a typical break-fix environment - Self-starter with a positive attitude - Strong sense of initiative and ownership over work - Customer service skills including patience, empathy, confidence, and the ability to work with a myriad of businesses and personalities What Would Bring Me to the Top of the List? - Bachelor’s degree or higher in Information Technology - M365 Certifications - An understanding of and experience working within the IT managed services provider business model, particularly in an IT project delivery and support role - Experience with HaloPSA, or other similar MSP tools and software. - Experience delivering complex cloud solutions (M365/Entra) - Consulting background Preferred Certifications: - Microsoft O365 Current Certifications - - MD-100, MD-101 Modern Desktop Administrator Assoc. - MS-300: Deploying Microsoft 365 Teamwork, MS-203: Microsoft 365 Messaging, MCSE: Productivity Solutions Expert - Other Why should you work here? - Strong company culture of unity, transparency, and trust; supportive leadership team - Salary based on past success, certifications and experience - Awesome, modern office located within walking distance to great coffee shops and restaurants - Shared group/health advantages plans, including a retirement plan - Team building and company events where you can get to know your teammates on a more personal level The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. At Intega IT, diversity, equity, and inclusion are part of who we are. Together, we continue to build an inclusive culture that reflects the diversity of our people. It fuels our innovation and connects us closer to our people and our clients. We strive to nurture a culture where inclusiveness is a reflex, not an initiative. Apply on Kit Job: kitjob.ca/job/2ogiv3