Bilingual Customer Service Representative at Definity (Ottawa)

Join Definity as a Bilingual Customer Service Representative, where your communication skills in French and English will shine. Assist customers via phone and email to resolve inquiries efficiently. In this role, you will report to a Team Leader and handle various customer interactions while maintaining a positive attitude. Your primary tasks will include addressing inquiries, ensuring they are resolved, and fostering customer relationships. The ideal candidate will exhibit exceptional communication skills, strong problem-solving abilities, and attention to detail. Key Responsibilities: - Respond to inquiries via phone and email promptly - Take ownership of customer calls until resolution - Gather and input necessary customer information accurately - Provide basic information on coverage to insured individuals - Maintain spreadsheets and provide data tracking support Requirements: - Bilingual in French and English, with strong verbal and written skills - Proven customer service experience and problem-solving skills - Ability to multi-task in a fast-paced environment - Solid attention to detail for accuracy - No prior insurance experience required Bring your bilingual expertise and problem-solving skills to support Definity's commitment to excellent customer service. Apply on Kit Job: kitjob.ca/job/2pcqod