Customer Service Representative – Service Drive (Ottawa)

Are you passionate about delivering exceptional customer service and creating a premium guest experience? Carling Volvo is looking for a Customer Service Representative – Service Drive to be the first point of contact for our clients, ensuring every customer receives a warm welcome, efficient assistance, and a seamless service experience. This role is critical to the daily flow of our dealership, helping manage customer arrivals, vehicle movement, service support, and overall guest satisfaction. If you thrive in a fast-paced environment, enjoy helping people, and take pride in organization and professionalism, we want to hear from you. Key Responsibilities - Greet every customer immediately upon arrival and create a professional, welcoming first impression - Assist customers with service appointments, vehicle drop-off flow, and direct them efficiently to the appropriate Service Advisor - Coordinate vehicle parking, staging, and movement for service appointments and customer pickups - Support loaner vehicle check-in/check-out process - Ensure service drive presentation remains clean and organized - Support dealership CSI and customer satisfaction goals - Assist with vehicle movement and valet parking - Maintain cleanliness of the dealership’s service area - Support tire storage and Tirelink coordination - Assist with vehicle presentation - Help with shuttle service when required - Support parts receiving and general dealership operations Qualifications - Previous automotive dealership experience preferred, but not required - Strong customer-facing personality - Professional appearance and robust communication skills - Ability to manage high-volume customer traffic - Strong attention to detail and organization - Valid Class G driver’s license with a clean driving record - Ability to operate manual and automatic vehicles safely Benefits - Reasonable work schedule - Fun and professional work environment - Stable hours and income - Continuous on-the-job training - Career advancement opportunities - Training and development opportunities We look forward to reviewing all applications and welcoming the right person to our team at Carling Motors Volvo. Work Location: In person Apply on Kit Job: kitjob.ca/job/2pd65l