Cash Management Service Officer (Ottawa)

Work Location:Ottawa, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$47,200 - $66,600 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job Description:The Cash Management Services Officer (CMSO) position is found in units in which volumes warrant a dedicated resource for deposit and cash management administrative matters. This position is accountable to deliver a superior customer experience and support profitable business growth.CUSTOMERMeet or exceed LEI target and be actively involved in ensuring the unit meets or exceeds its LEI target.Deliver exceptional service at every interaction and execute on plans to continuously improve the customer experienceMaintain a working knowledge and understanding of deposit and cash management banking products and servicesDevelop a network of contacts within TD in order to improve knowledge and ability to service customers.Support internal partners with ongoing projects and develop a clear understanding of how changes will affect a customer’s businessAct as first point of contact for ongoing customer cash management questions and concerns, resolving them where possible, and communicating to MCM, Relationship/Account Managers, etc. as appropriateAssist cash management team in the resolution of customer concerns.“Deliver the Bank” by identifying and referring appropriate TDBG Business Partners and ProductsCMSO is responsible for the implementation of new cash management products and servicesProvide training to customers for new products soldSHAREHOLDERIdentify additional business opportunities for existing customers and advise the Cash Management Manager (MCM), Relationship/Account Manager as appropriatePrepare and support MCM, Relationship/Account Managers by gathering non-credit profitability data to support account planning and relationship review activities by leveraging Deposit and Cash Management pricing reports to identify re-pricing and cross-sell opportunitiesAssist in preparation of Pricing Committee submissions where exception pricing is required.Assist in the preparation of presentations to clients for Manager, Cash Management, Relationship/Account ManagersDevelop and maintain understanding of pricing models/conceptsDeepen existing customer relationships by consistently following the Business Banking Relationship MethodologyActively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals.Ensure products and services are sold and operate in a compliant manner minimizing the regulatory compliance and operational risk to the Bank.Complete all compliance and attestations within required timelines.Prepare, follow and track appropriate documentation to support implementation of deposit and cash management products and servicesBe knowledgeable of and comply with Bank and Industry Codes of ConductEMPLOYEE / TEAMParticipate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interestSupport the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unitParticipate in personal performance management and development activities, including cross training within own teamKeep others informed and up-to-date about the status / progress of client request and new proposals and / or all relevant or useful information related to day-to-day activitiesContribute to a fair, positive and equitable environment that supports a diverse workforceBuild and maintain solid relationships with internal business partners acting as a link to those groupsAct as a brand ambassador for your business area/function and the bank, both internally and/or externallyBREADTH & DEPTHRequires expertise in a variety of sales related activities to provide advice on transactions and product features to customers and / or internal partnersRequires advanced skills and expertise in a defined set of products and processes and could be characterized by moderate complexity / riskGathers and analyzes data to identify and to help solve complex problemsUses sound judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelinesUnderstands how related customer or sales teams coordinate their efforts and resources to achieve objectives of a business areaImpacts their own team and other sales teams whose work activities are closely relatedRecommends modifications to existing sales or customer service processes and solutions to improve the efficiency of the teamEvaluates and communicates unusual and/or complex content in a clear manner; handles sensitive information and escalated mattersGenerally, reports to the Manager Cash Management.EXPERIENCE & EDUCATIONHigh school education; undergraduate degree preferred1+ years of work experienceWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards PackageOur Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.Please be advised that this job prospect is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.Training & OnboardingWe will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.Interview ProcessWe’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.AccommodationYour accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!Language Requirement (Quebec only):Sans Objet #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pi4yy