Assistant Department Manager, Operations (Ottawa)

SAIL is a Canadian company offering the widest selection of top brands in outdoor, camping, hunting, and fishing products across its stores in Québec and Ontario. SAIL Ottawa is looking for an Assistant Operations Manager to play a key role in operational efficiency and the customer experience within the store. Reporting to the Department Manager, you act as a trusted right-hand and a hands‑on leader for your team. You play a key role in driving operational performance while serving as a reference in customer service and sales. Your responsibilities Operations and customer service - Ensure compliance with the Explore+ program, transactional policies, as well as exchange and return policies - Act as a reference for department standards and policies, including customer service and health and safety - Promote and develop a robust customer experience culture - Support the Department Manager and ensure follow-up on directives in their absence Warehouse and logistics management - Coordinate warehouse operations, from product receiving to in-store availability - Ensure timelines for processing and product availability are met - Organize the warehouse to remain functional, efficient, and safe, even during peak periods Team leadership and performance - Mobilize, coach, and develop team members - Share the vision of the company and the management team - Structure and organize work to ensure department objectives are achieved - Contribute to achieving key performance indicators (KPIs) Your profile - Put the customer first - Be a reference in customer service, sales, and product knowledge - Build authentic relationships with team members - Drive results and engage your team in achieving goals - Demonstrate adaptability and act as a change agent - Ensure effective execution of plans and priorities - Thrive in a fast‑paced environment where timelines are tight Why choose SAIL? - A strong and growing Canadian company - A people‑focused culture built on collaboration - A recognized leader in the specialized outdoor industry - An environment that promotes knowledge sharing and continuous development Benefits offered - Competitive employee discount program - Partner discounts - Employee and family assistance program (EFAP) - Ongoing training - Group insurance plan (50% paid by the employer) - 3 weeks of vacation - Sick days - Years‑of‑service recognition program Apply on Kit Job: kitjob.ca/job/2psk17