Service Advisor (Automotive Retail) (Westboro)

Alpha Auto Group (AAG) is a Canadian automotive retailer with a rapidly expanding network of dealerships across North America. We focus on providing exceptional customer experiences, developing high-performing teams, and fostering trusted partnerships with our manufacturers, all while maintaining a dedication to excellence rooted in drive, discipline, and a data-driven mindset. At AAG, we’re shaping the future of the automotive industry, and we want you to be part of it. We are hiring a Service Advisor to join our team at Camco Acura. At Camco Acura you’ll be part of a motivated, detail-driven team that delivers excellence in every interaction. It’s a place where high standards meet high support. Please know that the full compensation listed for this position is dependent on a commission-based bonus structure. The salary range mentioned in the job posting represents the potential earnings of this role. What We Offer At AAG, our people are our greatest asset, and we’re committed to helping you succeed. When you join our team, you can expect: - Compensation & Benefits: Competitive pay, performance-based incentives, and a comprehensive benefits package. - Professional Growth: Ongoing training, mentorship, and opportunities for advancement. - Results-Oriented Culture: A high-performance environment where passion, achievement, and impact are recognized and celebrated. Responsibilities - Work directly with customers and technicians to ensure that there is ongoing communication and effective operations within the service department. - Work under timelines without compromising quality of work. - Handle all customer service related questions and concerns with a genuine intent to advise and help solve their problem. - Build robust rapport with customers and create a customer base through effective contact methods that make sense for the customer, including inbound and outbound telephone calls. - Considerate of the customer experience, willing to consistently commit to following through with prospecting calls and follow-up with customers within specific time frames. - Work with KPI’s to determine areas of high and low performance and interest in continuous personal and professional growth. Qualifications - High attention to detail/organization/time management and able to work with minimal supervision. - Knowledge of automotive servicing methods. - Desire and excitement to work in a team-based environment and work collaboratively towards common goals. - Deep passion and interest in human centered customer experiences. - Comfort working with all levels of staff and customers. - Highly effective communicator (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders. - Adapt quickly to changing priorities and conditions. - Growth mindset - open to continuous coaching, feedback and support in development. - Proficient in Microsoft Office Applications. (Excel, Word, Outlook) - 1-2 years of experience in a dealership environment is preferred but not required. Job Type: Full-time Pay: $40,000.00-$85,000.00 per year Benefits: - Dental care - Extended health care - On-site parking - Paid time off Experience: - Automotive: 1 year (preferred) - Service Advisor: 1 year (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2psufo