Office Administrator (Ottawa)

We are seeking a professional and customer-focused Office Administrator to join our residential rental property team. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with people, and has strong organizational and leasing skills. You will support the Property Manager while managing the full leasing cycle and contributing to an exceptional resident experience. Key Responsibilities Leasing & Marketing - Respond promptly to rental inquiries and generate leasing leads - Schedule and conduct apartment showings - Inspect suites to ensure they are market-ready - Perform comparative market analysis of competing properties - Maintain robust closing ratios through effective follow-up Application & Lease Administration - Collect and review rental applications, supporting documents, and consent forms - Prepare lease agreements and related documentation - Ensure all lease files are accurate, complete, and entered into the property management system - Prepare resident welcome packages Resident Relations - Build positive, professional relationships with residents - Address resident concerns and complaints in a timely and courteous manner - Promote a welcoming and harmonious community atmosphere - Provide feedback and recommendations to the Property Manager to improve resident satisfaction Turnover & Operations Support - Coordinate move-ins, move-outs, and internal transfers - Plan and schedule unit maintenance and turnover activities - Provide weekly activity and leasing updates to the Property Manager Administrative Duties - Establish work priorities and ensure deadlines are met - Follow company policies and operational procedures - Support general office administration - Coordinate office services including supplies, equipment, forms, and logistics - Initiate and support rent collection activities Qualifications - Previous leasing, real estate, or property management experience preferred - Strong sales, customer service, and closing skills - Excellent verbal and written communication skills - Professional, friendly, and service-oriented demeanor - Highly organized with strong multitasking and time-management abilities - Detail-oriented and able to work independently - Comfortable working with diverse populations with cultural awareness - Proficient in Microsoft Office and property management software such as Yardi and RentCafe - Previous sales experience is considered an asset What We’re Looking For A motivated self-starter who enjoys working with people, takes pride in staying organized, and can balance leasing, administration, and resident service with professionalism and efficiency. Paramount Properties is a privately held, family-owned company established in 1986, specializing in the management of high-quality residential properties. A proud and contributing member of the Ottawa community for more than three generations, we are deeply committed to management excellence and tenant satisfaction—delivered through teamwork, strategic planning, and proactive maintenance. This philosophy has driven consistent growth, positioning Paramount as Ottawa’s second-largest rental housing provider with a portfolio of approximately 8,000 rental homes. At Paramount, we set a high standard for quality and care. Our well-trained, experienced, and friendly teams ensure every apartment is clean, well maintained, and fully functional, with appliances and systems kept in excellent working order. Through regular inspections, preventative maintenance, timely repairs, and continuous follow-up, we deliver a consistently high-quality living experience. Recognized as one of Ottawa’s best-managed property companies, Paramount Properties is proud of its reputation for outstanding value, safety, and cleanliness in some of the city’s most desirable communities—reflected in our industry-leading occupancy and exceptionally low vacancy rates. Job Types: Full-time, Permanent Pay: $45,000.00-$47,000.00 per year Benefits: - Dental care - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2pt3g1