Position: Restaurant General Manager (RGM) / Multi-Unit …, Ottawa

Overview We are seeking an experienced and agile Restaurant General Manager (RGM) / Multi-Unit Manager to oversee multiple restaurant locations. The ideal candidate will possess strong leadership skills, extensive restaurant management experience, and a passion for delivering exceptional customer service. This role requires a comprehensive understanding of food service operations, team management, and food safety standards. The RGM will be responsible for ensuring operational excellence, maintaining high-quality food and service standards, and driving business growth across all assigned units. Duties - Lead and manage daily restaurant operations across multiple locations, ensuring consistency in service quality and food standards - Supervise and motivate staff, including interviewing, hiring, training, and evaluating team members to foster a high-performance work environment - Oversee food preparation, cooking processes, and food handling to ensure compliance with safety regulations and quality standards - Manage POS systems such as Micros POS for order processing and cash handling procedures - Ensure adherence to food safety protocols, sanitation standards, and health regulations - Monitor inventory levels, control costs, and optimize operational efficiency - Develop and implement strategies to increase sales, improve customer satisfaction, and enhance overall restaurant performance - Handle customer inquiries or complaints professionally to maintain positive relationships - Conduct regular staff meetings to communicate goals, expectations, and updates on company policies Experience - Proven supervising experience in the food service or hospitality industry with a strong background in restaurant management - Extensive knowledge of food preparation, cooking techniques, and kitchen operations - Familiarity with POS systems such as Micros POS or similar platforms for order management and cash handling - Demonstrated leadership skills with experience in team management, interviewing, and training staff - Background in food safety standards and regulations within the food industry or restaurant environment - Previous hotel or barista experience is a plus but not required; hospitality background is highly valued - Strong customer service orientation with the ability to handle challenging situations professionally - Experience managing multiple units or locations is preferred but not mandatory This role offers an exciting opportunity for a dedicated leader passionate about the food industry to make a significant impact across multiple restaurant locations. Candidates should possess a blend of operational expertise, leadership ability, and a commitment to delivering excellent guest experiences. Pay: $65,000.00-$87,485.08 per year Benefits: - Dental care - Discounted or free food - Extended health care - Flexible schedule - Life insurance - On-site parking - Paid time off - Store discount - Vision care Work Location: In person Apply on Kit Job: kitjob.ca/job/2ptfsk