Customer Service Representative – Service Drive Ottawa

Are you passionate about delivering exceptional customer service and creating a premium guest experience? Carling Volvo is looking for a Customer Service Representative – Service Drive to be the first point of contact for our clients, ensuring every customer receives a warm welcome, efficient assistance, and a seamless service experience. This role is critical to the daily flow of our dealership, helping manage customer arrivals, vehicle movement, service support, and overall guest satisfaction. If you thrive in a quick-paced environment, enjoy helping people, and take pride in organization and professionalism, we want to hear from you. Key Responsibilities Greet every customer immediately upon arrival and create a qualified, welcoming first impression Assist customers with service appointments, vehicle drop-off flow, and direct them efficiently to the appropriate Service Advisor Coordinate vehicle parking, staging, and movement for service appointments and customer pickups Support loaner vehicle check-in/check-out process Ensure service drive presentation remains clean and organized Support dealership CSI and customer satisfaction goals Assist with vehicle movement and valet parking Maintain cleanliness of the dealership’s service area Support tire storage and Tirelink coordination Assist with vehicle presentation Help with shuttle service when required Support parts receiving and general dealership operations Qualifications Previous automotive dealership experience preferred, but not required Robust customer-facing personality Professional appearance and strong communication skills Ability to manage high-volume customer traffic Strong attention to detail and organization Valid Class G driver’s license with a clean driving record Ability to operate manual and automatic vehicles safely Benefits Reasonable work schedule Fun and professional work environment Stable hours and income Continuous on-the-job training Career advancement opportunities Training and development opportunities We look forward to reviewing all applications and welcoming the right person to our team at Carling Motors Volvo. Work Location: In person Apply on Kit Job: kitjob.ca/job/2pzn9w