Ymca Ottawa Customer Service Specialist Role

Make an impact as a Customer Service Specialist at YMCA in Ottawa. This full time in office role centers on fostering connections and providing critical support to job seekers and community members. As part of the YMCA of the National Capital Region, you will work until March 31, 2027, helping clients navigate employment resources and community programs. Candidates should excel in communication, especially in English and French, and possess experience engaging with diverse populations. Your contributions will enhance participants’ access to valuable services. Key Responsibilities: Welcome clients and provide accurate employment information Conduct thorough orientation for current participants Aid in online applications and job readiness training Handle data entry and administrative support tasks Connect clients with relevant services and programs Requirements: Post-secondary education in a related field Fluent in both English and French; other languages advantageous Experience in multicultural environments or with immigrants Valid work permit in Canada Criminal Record Check required for role Support the YMCA mission of inclusion and community with your expertise and passion. Apply on Kit Job: kitjob.ca/job/2q26am