Telesales Operations Manager, Renfrew County and Lanark Highlands Township (Deep River)

Enhance sales performance as a Telesales Manager. Champion a high-performance culture, focusing on team management and driving strategic sales initiatives.

In this managerial position, you will inspire your telesales team while ensuring a collaborative approach to customer service. Responsibilities extend to operational tasks, including scheduling and monitoring absences, alongside participating in daily sales activities. Quick problem-solving and escalation management will be crucial aspects of your role as you guide the team in achieving set targets and maximizing sales opportunities.

Key Responsibilities:• Foster a high-performing telesales environment • Drive initiatives for upselling and enhancing customer experience • Oversee call allocation and team management • Establish and track KPIs for team performance • Manage daily sales challenges and escalations effectively

Requirements:• Proven experience in sales team management • Strong ability to collaborate across departments • Excellent communication and time management skills • Valid UK Driving licence required • Willingness to travel to various depots

Shape the success of your telesales team by driving operations and sales strategy effectively. #J-18808-Ljbffr