Guest Services Representative (Pembroke)

Join a hotel team with a big heart! As a Guest Services Representative, you will be part of a team that takes ownership of ensuring that our guests are provided with a memorable experience. Join us today and receive perks! What’s in it for you: - Subsidized employee accommodation for relocating individuals - Reduced employee rates at Best Western International Hotels - Learning programs through Best Western University - Ability to make a difference through Best Western for a better World What you will be doing: - Welcome Guests quickly, efficiently and warmly making the best possible first impression - Take initiative to add a personalized experience for the guest - Take ownership of guests’ requests, while ensuring exceptional service - Other duties as assigned Expected start date: Immediate Job Types: Full-time, Part-time, Permanent Salary: $17.20 per hour with performance increase after 6 months Additional pay: - Overtime Pay - Tips Benefits: - Company events - Discounted or free food - Flexible schedule - In office gym & pool - On-site parking Schedule: - 8-hour shift - Day shift - Holidays - Monday to Friday - Night shift - No weekends - Overtime - Weekends POSITION SUMMARY: - Answer phones and take reservations - Answer phones and direct calls to other departments - Check guests in and out - Take payment and pre authorizations - Balance till and payment methods - Take guest requests and pass to the appropriate departments, i.e. maintenance, housekeeping, restaurant - Take note of any maintenance issues and pass along to the AGM or person in charge of this in the absence of the AGM following company policies and procedures - Ability to multitask in a busy environment - Keep a clean and safe work area as per Company guidelines - Ensure personal appearance and hygiene are well maintained - Ensure that all ‘to go breakfasts’ inventory needs are passed to the kitchen nightly - Ensure that coffee station and water station is always stocked - Standing, for long periods at a time. - All other duties as assigned by AGM or department manager Experience: - Minimum 1-year previous job experience Work remotely: - No Apply on Kit Job: kitjob.ca/job/2ot2ku