Fixed Operations Manager – Customer Focused (Pembroke)

Join the 401 Group of Companies as a Fixed Operations Manager in Pembroke, ON, where you will maximize profitability and provide an unmatched customer experience. This role emphasizes customer service excellence and departmental efficiency. As a Fixed Operations Manager, you're expected to engage deeply in the management of Service and Parts, focusing on KPI analysis, financial statements, and service improvement. Your extensive experience—5+ years in automotive management—will be instrumental in driving a culture of exceptional customer service while meeting compliance and operational standards. Key Responsibilities: • Drive profit management through effective financial analysis • Oversee service quality and customer rapport development • Manage parts ordering per OEM guidelines • Ensure comprehensive training of service department staff • Foster relationships with wholesale customers for parts sales Requirements: • 12 Grade Diploma or equivalent • At least 5 years of management in the automotive sector • Solid understanding of parts pricing and warranty platforms • Excellent interpersonal and communication skills • Ability to adapt and work under pressure Be the driving force in enhancing customer satisfaction while leading the Fixed Operations to success. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oyz3d