Front Desk Agent, Renfrew County and Lanark Highlands Township (Deep River)

Job description As a member of the front desk team, you are the face of our brand. You will be interacting with guests all day, every day! Key responsibilities include managing guest communications, bookings, room‑service delivery, restocking the lobby shop and coordinating cleanings with housekeeping staff. Your #1 goal is to ensure guests have the best experience possible.

You are Approachable, thoughtful, outdoorsy, cool and fun. You love to let your personality shine. You are energized by interacting with guests. Things like compassion and empathy come easily to you. You love a new challenge, view learning as a lifelong exercise and hold yourself to a high standard. You are a team player and don’t mind lending an extra hand to housekeepers and the General Manager on busy days. You are comfortable using iPhones, iPads and apps to interact with guests and keep track of tasks. You are proud of the Ottawa Valley and love to share its magic with guests. And most importantly you have a passionfor hospitality.

Qualifications At a minimum, you have a high school education. Post‑secondary training in tourism is great to have. Hands‑on experience in hospitality is a bonus.

What you get

Full‑time hours. Evening and weekend work is required.

Staff discounts

Frequent staff socials

Learning program: $500 annually for hospitality‑related training and courses

An inclusive workplace that values diverse perspectives and fosters community

Job Types

Part‑time, Permanent

Pay From $22.40 per hour

Benefits

Casual dress

Store discount

Application question(s)

How often do you participate in outdoor activities in the Ottawa Valley?

Are you interested in full time or part time work?

Experience

Hospitality: 1 year (preferred)

Customer service: 1 year (required)

Work Location In person

Interview process Part 1: Phone Interview. We will ask you situational questions to understand how you would approach various scenarios. For example: what would you do if 3 guests all asked you for something at once?

Part 2: In‑person interview. We will ask you more situational questions. Plus, we will ask you to do some homework and come prepared to talk about it. Your assignment:

Three different groups are staying at Somewhere Inn.

A couple on their baby‑moon;

A group of four friends;

A bachelor party of 8 people.

They are all looking for recommendations on where to go and what to do while staying with us. Your task is to plan separate what‑to‑do itineraries from sunrise to sunset for each of the three groups.

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