SERVICE ADVISOR (Penticton)

Drive Your Career Forward with Bannister — We’re Hiring a Service Advisor at Penticton Ford Are you someone who thrives in a fast-paced, people-focused environment? At Bannister Automotive Group, we’re not just fixing vehicles — we’re building relationships that last. With over 40 years of trusted service across Western Canada and recognition from Deloitte as one of Canada’s Best Managed Companies, we’re proud to be a family-owned group where your growth matters and your contributions are seen. We’re currently looking for a Service Advisor to join our Penticton Ford team. If you’re organized, customer-focused, and thrive in a collaborative environment, this might be the opportunity for you. The Drive Ahead - Greet customers and guide them through the service experience with professionalism and care - Clearly document vehicle concerns and communicate service recommendations - Coordinate with technicians and parts departments to ensure efficiency and accuracy - Keep customers informed with timely updates and transparent repair timelines - Process repair orders, warranty claims, and invoices with attention to detail - Use dealership systems (CDK/PBS) to manage appointments and follow-up - Meet service targets while maintaining high standards of customer satisfaction Performance Essentials - 1–2 years of experience in a service advisor or customer-facing role (automotive experience is an asset) - Strong communication and organizational skills - Ability to stay composed in a quick-paced environment and manage multiple priorities - Comfortable working with dealership software and digital tools - Valid driver’s license with a clean abstract - Full-time availability — typically Monday to Friday, with Saturdays as needed (approx. 40 hours/week) Bannister Accessories - Competitive wages with a performance-based commission structure - Extended benefits package, including health, dental, and vision care - Group RSP contribution program for long-term financial support - Unlimited career growth across the Bannister Automotive Group — internal candidates are prioritized - Ongoing training and professional development Bannister Automotive Group is an equal opportunity employer and committed to providing a respectful, inclusive workplace. Accommodations are available upon request during the hiring process. Apply on Kit Job: kitjob.ca/job/2okwig