Office Manager, Penticton

Sussex Insurance (inside Walmart)

located at

275 Green Ave W in Penticton

is currently seeking a motivated and experienced

Branch Manager . The successful candidate will bring a strong background in management and Auto Insurance with proven leadership experience in a fast-paced, customer-focused environment. Management Responsibilities Exercise the authority of a manager including staffing, scheduling, performance management, training, one-on-one coaching, employee recognition, and development

Ensure performance appraisals are completed and administered in a timely manner

Take appropriate action when employee performance does not meet expectations

Keep staff informed of branch manager updates and industry regulatory changes

Provide ongoing coaching focused on identifying customer needs and strengthening customer relationships

Customer Service Set and manage expectations for exceptional customer service

Resolve customer inquiries and complaints promptly and professionally

Communicate Sussex’s policies, procedures, and regulatory requirements in a positive and clear manner

Focus on customer retention and long-term relationship building

Operations Direct, control, and/or delegate daily branch operations

Oversee security procedures, audit controls, and end-of-day reporting

Ensure adherence to company policies and procedures

Salary: $60,000–$80,000 annually

Competitive wage and benefits package included How to Apply

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