Front Desk Associate (Penticton)

The Kettle Valley Beach Resort (KVBR) is located 950 Lakeshore Drive in Penticton, and we are hiring a front desk, and housekeeping quality control team member for seasonal part-time to full-time hours, based on the needs of the business. - A safe, supportive learning work environment - Above industry hourly wage ($22-25) - Provide mentorship to support team member growth and development Who we are We are long time admirers of the unique beauty and lifestyle of the Okanagan, and are privileged to now live, work, and play in the unceded territory of the Sylix people. We are in the business of creating vacation memories and WOW moments for our guests that make them sad when they leave, and excited to plan their next stay with us – and that’s where our front desk ambassadors play a major role for our guests. Our commitment to you - A safe, supportive learning work environment - Above industry hourly wage ($22-25) - Provide mentorship to support team member growth and development Who are our team members? They are committed to creating an atmosphere that screams “Welcome! We’re happy you are here!” They love interacting with our guests and ensuring that they receive rapid and professional responses to their inquiries and requests. They are flexible, have a fun, positive, and can-do attitude. Duties & Responsibilities Reporting to the KVBR General Manager, the successful candidate would be responsible for: - Must be able to prioritize and multi-task in a face paced environment - Providing customer service and handling administrative duties such as check-in and check-out of guests, taking reservations over the phone and in person - Address and action guest requests, communications, or concerns in a timely, and professional manner - Perform guest payment transactions - Conduct housekeeping quality control checks for all rooms prior to guest check in - Manage and maintain inventory for room replacements - Follow established procedures and policies when completing tasks, including following emergency and safety procedures - Other duties as required Job Requirements/Qualifications: - Shift hours vary between the hours of 8am and 6pm, seven days a week - Previous hotel front desk experience is an asset, but we will provide training - Previous housekeeping quality control or housekeeping experience an asset - Excellent customer service skills and professionalism - Valuable communication skills, both verbal and written - Strong interpersonal skills - Solid computer skills - Attention to detail, good organization skills - Ability to work in fast paced environment - Friendly and enthusiastic manner, great sense of cooperation and teamwork - Experience with conflict resolution an asset - Self-starter with the ability to work independently or in teams as required - Good knowledge of local wineries, restaurants and activities Job Type: Seasonal Contract length: 6 months Pay: $22.00-$25.00 per hour Application question(s) - Must be able to provide work references. Experience: - computer (WORD, Excel, Outlook): 1 year (required) Language: - English (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2ps6xl