Supervisor Customer Service, South Okanagan (Summerland)

Job Summary

Reporting to the Manager, the Supervisor Customer Service oversees day‑to‑day operations of Greenwood Champions and assists the Manager in meeting short and long‑term departmental goals including budgetary targets, staffing and labour controls, wagering objectives, and customer service excellence.Key Responsibilities

Lead by example and promote WEG’s values and beliefs. Maintain a safe, welcoming environment for staff and guests. Train and support Hospitality Attendants and Player Service Representatives on all operational aspects. Organize and control staffing schedules and payroll using the Kronos system.Appraise and monitor staff performance and provide coaching when required. Ensure compliance with the Liquor License Act and government regulations, recording any deviations. Assist with recruitment and hiring of team members. Maintain food and beverage cost management at optimal levels. Perform administrative tasks including auditing and balancing sales data for Finance submission.Plan and organize efficient preparation and production of food and beverage. Oversee presentation and display of food products, menu boards, OLG products, and race programs. Ensure the quality and quantities of all food and beverages served in the stand and bar. Job Specifications

Knowledge Minimum 3 years of experience in an office or food‑service environment. General knowledge of accounting procedures and processes. General knowledge of the food and beverage industry. Knowledge of the horse‑racing industry is an asset. Familiarity with Volante POS and Kronos systems.Prior work experience in a pari‑mutuel environment is an asset. Skills Computer skills in a Windows environment. Strong communication, interpersonal, and organizational skills. Ability to work in a fast‑paced, team environment. Education&Experience

Certificate or diploma in Business Administration, Management, or equivalent work experience. Prior certification in WHMIS, Food Handling, and Smart Serve is an asset. Work Conditions

The work is performed in a normal office environment with minimal physical discomfort due to temperature, dust, or noise. It involves regular interruptions and multiple demands, standing and walking at intervals, and lifting of less than 9kg. Salary

Target hiring salary range: $45,000– $54,000annually, pro‑rated to the length of the contract. Diversity, Equity, Inclusion and Belonging

We believe differences should be valued and celebrated. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, everyone has the right to express ideas, ambitions, and pursue goals with confidence and integrity.

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