Bilingual Customer Service Specialist (Peterborough)

Major Responsibilities of the Role:

· As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.

• You will be responsible for the effective and efficient handling of customer inquiries regarding product warranty and requests to book service calls on appliances.
• You will complete transactions in real time, work simultaneously with multiple software applications, consistently follow-up on commitments in a timely manner and appropriately identify and escalate unresolved matters.

Qualifications:

· Successful candidates must be fluently bilingual (French & English)

· Must possess a College or University degree, or equivalent in experience, and a minimum of two years customer service experience.

· The candidate must also demonstrate strong customer service skills, display above average team skills with a desire to contribute in a highly interdependent team environment.

· The successful candidate will be highly computer literate with keyboard skills at a minimum of 30 words per minute.

· Ideal candidates will be dependable, self-sufficient, internally motivated and display a strong commitment to customer service.

· Candidates must be available to work within the following timeframes:

Monday to Friday from 8:00 am to 9:00 pm,

Saturdays from 1:00 pm to 6:00 pm

Benefits:

• Competitive benefit plan including dental, vision, medical and EAP upon hire

• Competitive wages with opportunity for yearly increases based on performance

• Chance to achieve bonuses

• Free parking

• Pension plan

• Employee pricing on various General Electric brand products

• Tuition re-imbursement

• Fitness Subsidy program

• Volunteer Time Off program

• Recognition program

If you share our dedication and are looking for employment with a growing and innovative organization, you can play an integral role in our continued success by joining our Moncton Customer Service Centre.