Medical Secretary/Clinic Assistant (Pickering)

Medical Secretary/Clinic Assistant – West Durham Family Health Organization - Primary Care Job Summary The Medical Secretary supports the daily operations of a primary care practice by providing comprehensive administrative assistance to physicians and working collaboratively with nurses and other allied health professionals. This role is essential in ensuring coordinated, patient-centered care and efficient clinic workflow in a rapid-paced primary care environment. Key Responsibilities - Serve as the first point of contact for patients, providing a welcoming and professional experience - Schedule, confirm, and manage appointments for primary care providers and allied health professionals - Coordinate patient flow and communication among physicians, nurses and other allied health professionals - Answer and triage phone calls and electronic inquiries, directing them appropriately - Maintain accurate, confidential patient records in the electronic medical record (EMR) system – knowledge of TELUS PSS is a bonus - Prepare and process referrals, medical forms, reports, and correspondence - Communicate routine test results, follow-up instructions, and appointment reminders as directed by clinical staff - Assist with 3rd party billing - Perform general administrative duties including managing multiple phone lines, chart documentation, scanning (EFAX), filing, and document management - Ensure compliance with privacy, confidentiality, and regulatory standards Qualifications - High school diploma or equivalent; medical office administration training preferred - Experience in a primary care or family practice setting preferred - Knowledge of medical terminology and primary care workflows - Experience with EMR systems and scheduling software Skills and Competencies - Strong organizational and time-management skills in a high-volume environment - Excellent communication and customer service skills - Ability to work effectively within a multidisciplinary healthcare team - High attention to detail and accuracy - Compassionate, patient-focused approach to care - Ability to prioritize tasks and manage competing demands Working Conditions - Office-based within a primary care clinic - Regular interaction with patients, families, and healthcare professionals - Fast-paced environment with frequent multitasking - Full-time, 40 hours per week - Evening and rotating Saturday hours - $19.00/hr. to start. Job Types: Full-time, Permanent Pay: $19.00 per hour Benefits: - On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2ny3y1