Billing Administration Associate (Pickering)

Join LendCare, part of the goeasy family. LendCare provides financing solutions to help Canadians access life’s essential moments. A day in the life of a Billing Administration Associate - Manage account restructures: data entry, prepare addendums, confirm revised loan terms. - Annotate accounts to facilitate debt sales and improve recovery efforts. - Handle insurance claims: file tagging, liaising with insurers, and customer updates. - Address customer inquiries via phone/email, provide accurate info, resolve concerns promptly. - Issue administrative/financial documents: balance letters, release letters, contracts, payment schedules. - Maintain organized records of interactions, activities, complaints, and correspondence. - Review account files for compliance, flag discrepancies, initiate corrections. - Prepare Ministry of Transport (MTO) documentation: contracts, bill of sales, Power of Attorney (POA), PPSA documents. - Obtain e-signatures, upload finalized documents to accounts. - Distribute billing documents: balance letters, transaction histories, payment schedules, contracts. - Ensure protocol compliance through file reviews and follow-ups. - Process payments, update customer info, ensure correct PODs application and reconciliation. - Escalate potential fraud or unusual behavior for investigation. - Resolve credit bureau disputes: update TransUnion & Equifax for accurate reporting. - Create and issue warrants per procedures and regulations. What we are looking for - At least a year experience in customer service, administrative, or support roles. - Familiarity with Asset and Edge systems is highly desirable. - Proficiency with Microsoft Office Suite (Excel, Word, Outlook) is essential. - Exceptional attention to detail and accuracy. - Strong organizational skills with the ability to multitask, prioritize tasks, and manage time efficiently. - Capable of working effectively both independently and as part of a collaborative team. - Must be available to work full-time at our Pickering, ON office. Operational hours Monday to Friday 8:30 AM – 9:00 PM; one Saturday a month from 9:00 AM – 4:00 PM Additional Requirements for Internal Candidates - Must have been in your current role for 9 months. - Have the endorsement / support of your current manager. - Must not be currently under corrective action or within 6 months of any previous corrective action. - Must be achieving or exceeding the required level of individual performance in your current role. Why work with us - Leverage our RRSP match and Employee Share Purchase Plan programs. - Employee discounts on furniture, electronics, and appliances. - Access 24/7 healthcare with Virtual Doctor Appointments. - Personalize your benefits with a customizable package including options for 100% coverage. - Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others. - Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days. - For complete picture of total rewards, please click here. Compensation We are offering $18.10/hour CAD for this role, plus the chance to earn performance bonuses. Diversity, Inclusion, and Equal Opportunity Employment At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs. Additional Information All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2or0t1