Office Manager (Pickering)

Position: Office Manager Location: Pickering, On Type: Full-Time We are seeking a driven, results-oriented Office Manager to lead our multidisciplinary clinic with a strong focus on sales growth, team training, leadership excellence, and exceptional customer service. This is a high-accountability role for someone who thrives on hitting targets, building systems, and developing high-performing teams. Core Responsibilities Sales & Target Achievement - Establish and hit monthly revenue and booking targets - Track and improve KPIs - Strengthen front desk sales performance and phone conversions - Implement strategies, contests, and accountability measures - Analyze clinic metrics and take corrective action You must be comfortable working with numbers and driving measurable growth. Training & Performance Systems - Develop and implement structured onboarding and ongoing training - Train reception on sales conversations, objection handling, and follow-up systems - Ensure staff productivity and performance during downtime - Run effective staff meetings focused on growth and accountability This role is responsible for elevating performance — not maintaining status quo. Leadership & Ownership - Lead by example in punctuality, professionalism, and dependability - Take ownership of operational challenges and implement long-term solutions - Reduce after-hours issues by equipping and training the team effectively - Maintain strong leadership presence during high-pressure situations Customer Service Excellence - Ensure exceptional patient experience at every interaction - Monitor follow-ups and retention systems - Address concerns proactively and professionally - Build systems that exceed patient expectations Additional Duties - Oversee day-to-day clinic operations - Manage booking, billing (Insurance/MVA/WSIB), payroll, and reporting - Monitor clinic, reception, and personal KPIs - Implement marketing initiatives and vendor coordination - Ensure policies, procedures, and office standards are maintained Minimal routine reception coverage — primary focus is leadership and growth. Qualifications - 2–5 years management and/or sales experience - Proven ability to hit targets - Strong leadership and team development skills - Excellent communication and customer service skills - Highly organized, independent, and solution-oriented - Calm under pressure and decisive Compensation & Schedule - 35–40 hours/week - Evening and occasional weekend availability - $48,000–$52,000/year - Performance-based incentives - Opportunity for advancement How to Apply: Using the Google Form below, please upload a 1-2 minute video introducing yourself and explaining why you would be a great candidate for the position. Please use your full name as the file name. Applications that do not follow this instruction will not be considered. Job Type: Full time Pay: $48,000.00-$52,000.00 per year Ability to commute/relocate: - Pickering, ON L1V 1C3: reliably commute or plan to relocate before starting work (preferred) Education: - DCS / DEC (preferred) Language: - English (preferred) Location: - Pickering, ON L1V 1C3 (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2p6fai