Team Manager, Collections (Pickering)

Overview Join LendCare, a leading point‑of‑sale financing provider under the goeasy family. We empower Canadians to access healthcare, home improvement, powersports, and retail purchases through quick, flexible financing solutions. Responsibilities Lead, coach, and mentor a team of collectors, fostering a high‑performance culture. Oversee accurate timekeeping and validate attendance data. Deliver ongoing training and development to support skill growth and career progression. Handle and de‑escalate complex customer complaints while maintaining a positive company image. Conduct monthly one‑on‑one meetings to review performance, provide feedback, and set clear goals. Prepare and submit accurate daily productivity forecasts. Compile detailed daily reports to monitor performance, identify trends, and highlight opportunities for improvement. Address minor policy issues promptly and, when necessary, escalates more serious concerns in line with company procedures. Consistently meet or exceed individual key performance indicators (KPIs). Review accounts to identify potential fraudulent activity and report concerns to management. Support special projects and additional assignments as directed by management. Qualifications Strong knowledge of the collections industry, including processes, best practices, and related technologies. Minimum 2 years experience in a leadership role in a contact center setting. Proven track record of success in collections or a comparable role. Demonstrated ability to lead, motivate, and develop a team to achieve and exceed performance targets. Excellent organizational skills with a high level of accuracy and attention to detail. Bilingual proficiency in French is a plus. All candidates must successfully pass a criminal background check, credit check, and validation of work experience. Benefits Competitive starting salary of $55,000 CAD per year, with monthly performance bonuses. RRSP match and Employee Share Purchase Plan programs. Employee discounts on furniture, electronics, and appliances. 24/7 healthcare access with virtual doctor appointments. Customizable advantages package with options for 100% coverage. Paid birthday, vacation, and personal days. Equal Opportunity Employer At goeasy we are committed to an inclusive, equitable, and accessible workplace. We provide accommodations, including accessible meeting rooms and captioning for virtual interviews, to ensure everyone can participate in the recruitment process. Please let us know if you require an accommodation. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. This posting is for an existing vacancy within our team. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pq3zq