Customer Support Engineer, Dorval

FTAI owns and maintains commercial jet engines with a focus on CFM56 and V2500 engines. FTAI’s propriety portfolio of products, including the Module Factory and a joint venture to manufacture engine PMA, enables it to provide cost savings and flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive prices. FTAI invests in aviation assets and aerospace products that generate strong and stable cash flows with the potential for earnings growth and asset appreciation.

FTAI operates globally and has offices in New York, Miami, Montréal, Singapore, Dubai, United Kingdom and Ireland.

JOB OVERVIEW As a Customer Support Engineer, you will play a critical role in supporting and managing aircraft engine assets throughout shop visit events. Acting as the central point of coordination between internal teams, maintenance shops, and FTAI’s external customers, you will ensure clear communication, timely technical updates, and smooth execution of maintenance activities.

This is a highly visible, hands‑on role that blends technical expertise with customer-facing interaction. You will contribute directly to customer satisfaction by providing transparency into engine maintenance progress, supporting issue resolution during shop visits, and aligning all stakeholders on schedule, scope, and outcomes.

The ideal candidate is dependable, detail‑oriented, and eager to grow. A foundational understanding of jet engine operation and maintenance is required, with meaningful opportunities to expand technical responsibility and career growth as experience is gained. This position is office‑based, five days per week.

Responsibilities

Track engine maintenance events from induction through completion, ensuring milestones stay on schedule

Support work scoping activities, including work instructions, configuration management, and deviation approvals

Review, track, and communicate maintenance findings, scope changes, and technical deviations during shop visits

Monitor engine status across the MRO network to support accurate planning and forecasting

Serve as a technical liaison among customers, vendors, internal teams, and management

Support customer meetings, calls, and written communications with clear and accurate technical information

Respond promptly to technical inquiries from customers, shop personnel, and leadership

Provide on‑wing troubleshooting support to help resolve lessee technical issues and maximize engine time on‑wing

Travel occasionally to FTAI shops or external MROs to perform engine reviews and table inspections

Qualifications

Bachelor’s degree in engineering or a related technical field

Experience in an aviation engineering or technical role

Prior CFM engine maintenance experience with an airline, MRO, leasing company, or OEM is strongly preferred

Proven experience working with technical documentation such as contracts, manuals, workscopes, and specifications

Comfortable working in a fast‑paced, dynamic shop environment

Strong analytical skills with exceptional attention to detail

Excellent written and verbal communication skills in English

Ability to build effective working relationships across teams and external partners

High level of initiative with the ability to manage multiple priorities simultaneously

Proficiency in MS Office (especially Excel and Word) and ability to quickly learn new systems

Willingness to travel occasionally to support engine maintenance activities

What we offer you

Competitive compensation

Time to recharge with vacation, personal days, holidays, and parental leaves

Comprehensive Family Medical, Dental and Vision coverage available on your first day of employment

Virtual Health Care (24/7 access to medical professionals)

A Wellness Spending Account to aid in your wellness journey

Employee&Family Assistance Program (EFAP) which includes free face to face counselling sessions

Medical Travel Insurance

Onsite fitness facilities at our main office locations

A Registered Retirement Savings Plan that includes matching company contributions on your first day of employment, that also includes access to Financial Advisors providing investment advice and comprehensive financial planning

Equal Opportunity Statement FTAI Aviation is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.

Language Requirements in Quebec Intermediate level knowledge of English is necessary to communicate with other company locations, partners and clients located outside Quebec, and to read, interpret, and produce documentation, correspondence, and reports in English as needed.

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