Client Service Representative, Dorval

Summary

The Client Service Representative plays a vital role in delivering exceptional service to Fixed Base Operator (FBO) visitors, including pilots, passengers, aircraft operators, and guests of the VIP Lounge reserved for ultra‑high‑net‑worth individuals. As the first point of contact, the CSR must consistently demonstrate elegance, professionalism, and efficiency, even in high‑pressure situations.In addition to providing outstanding customer service, the CSR is responsible for a variety of administrative and clerical tasks that require frequent computer use and a high level of focus. The work environment is dynamic and fast‑paced, demanding adaptability and attention to detail. Felexibility is essential in this role, as CSR must be available to work variable schedules, including holidays&weekends. Meet and greet clients arriving at the FBO and the VIP Lounge, offering commissary beverages and snacks. Handle phone calls, emails and two‑way radio communications with internal and external clients with ability to multi‑task. Deliver concierge services by coordinating hotel reservations, ground transportation, rental car arrangements and catering services.Assist with handling passengers’ personal vehicles. Provide pilots and aircraft operators with aircraft commissary items such as ice and coffee, arrival and departures notifications, flight schedule updates, slots requests, process billing and payment for FBO services provided. Compile and organize flight details for clientsvisiting Execaire Montreal FBO and VIP Lounge.Accurately receive and dispatch fuel orders in accordance with Company procedures. Prepare fuel reports and monitor fuel inventory. Responsible for ordering and purchasing all perishable and non‑perishable items according to client’s specific requirements, i.e., dishes, linens, wine etc. and ensure that onboard commissary items are regularly verified for quality and expiry dates.Maintain aircraft orderliness and organization and ensure the cabin presentation and appearance respect the highest standards and in accordance with clients’ requests. Help ensure compliance with all safety protocols and regulations for both customer and aircraft safety. Requirements

High School Diploma 3-5 years hospitality experience 2-3 years aviation experience Exceptional communication skills in both English and French (written, spoken, and read) Intermediate knowledge of Microsoft Office Suite (Outlook, Word, Excel, PPT) High level of professionalism and discretion Impeccable attention to detail and highly focused customer service skillsExtremely reliable, organized, and a self‑starter Demonstrated capacity to be flexible and adjust shift to cover aircraft arrivals and departures including evenings, weekends, and holidays

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